Shopify Login Not Working

Here is a step-by-step guide to fixing Shopify login issues, ordered from the most common solutions to more complex error fixes.

1. The “Golden Rule” of Login Fixes (Start Here)

90% of Shopify login loops and errors are caused by “stale” data in your browser. Before resetting passwords, try this specific sequence:

Open an Incognito/Private Window:
- Chrome/Edge: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).
- Safari/Firefox: Press Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac).
Navigate to your Admin URL directly:
- Type your-store-name.myshopify.com/admin directly into the address bar.
- Note: Do not use your custom domain (e.g., mystore.com/admin) for this step; use the original .myshopify.com handle you created when you signed up.
Attempt Login:
- If this works, the issue is your browser cache.

You need to clear your main browser’s cache.

Chrome: Go to Settings > Privacy and security > Clear browsing data. Select “Cookies and other site data” and “Cached images and files.”
Safari: Go to Settings > Privacy > Manage Website Data > Remove All.

If the screen gives you a specific code, use this table to find the fix.

Error Message	Meaning	How to Fix
“Store Not Found”	You are likely typing the wrong email or URL.	Search your email inbox for “Welcome to Shopify” to confirm the correct `.myshopify.com` URL. If you have multiple stores, ensure you are selecting the correct one from the dropdown.
Error 429 (Too Many Requests)	You or an app have refreshed the page too many times, triggering security limits.	Stop immediately. Wait 15–30 minutes without refreshing. Clearing your cache (Step 1) often resets this counter.
Error 403 (Forbidden)	Permissions or DNS issue.	This often happens if you recently changed domain settings. If you are a staff member, the owner may have removed your permissions. Contact the store owner or check your DNS settings.
“Shop is Unavailable”	Billing or Policy issue.	This usually means a payment failed (expired card) or the trial ended. Check your email for billing notices from Shopify.
Google Login Loop	Redirects you back to Google constantly.	This is a known “OAuth” bug. Try logging in by typing your email manually instead of clicking “Sign in with Google,” or use a different browser.

If you can log in on a computer but not on your phone:

Sometimes the problem is on Shopify’s end, not yours.

Visit Shopify Status.
Check if “Admin” or “Auth” shows a red or yellow icon. If so, you must wait for their engineers to fix it.

Codes not arriving? Restart your phone to force an SMS network refresh.
Lost access to phone? Use one of the 10 Recovery Codes you were asked to save when you set up 2FA.
Still stuck? If you cannot access your 2FA method and have no recovery codes, you will likely need to contact Shopify Support and go through an identity verification process, which can take several days.