The “error refreshing orders” message on the Shipt app can indicate a few different issues, but it often points to a problem with your shopper account.
Here are things you can try to resolve it, plus what to do if it’s on Shipt’s side:
🛠️ What you can try
Try these in order — sometimes just one of them fixes it:
Step | Action | Why it might help |
|---|---|---|
| 1 | Close & re‑open the app / force close from recent apps | Clears temporary glitches. |
| 2 | Log out, then log in again | Resets your session and tokens. Many users report 401 errors that get cleared by relogging. |
| 3 | Restart your phone | Sometimes OS-level network or cache issues are reset. |
| 4 | Reinstall the app | If the app’s data/cache is corrupted, a fresh install can fix it. |
| 5 | Switch network / disable Wi-Fi / try cellular | Sometimes Wi-Fi causes connectivity issues. Some users said turning off Wi-Fi fixed the error. |
| 6 | Disable 5G (if using mobile data) | One user noted “disable 5G — Shipt and 5G don’t like each other.” |
| 7 | Wait a little and try again | If it’s a server-side glitch, it may resolve itself. Shipt sometimes has outages or backend issues. |
Also Read : Error Authenticating with Venmo
⚠️ When it’s likely on Shipt’s side
If you’ve tried all of the above and still see the error, it could be an outage, server issue, or internal bug. Signs include:
Many users reporting similar errors at the same time.
Error codes like 401, 403, 503, or 520 are common in reports.
The app’s status check says no outage (sometimes status pages lag behind user reports)
Problems happen even after reinstalling and resetting network.
If you encounter this error, it’s recommended to check your email for any communications from Shipt regarding your account status, a refresher course, or a temporary suspension.
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