If you’re getting an error or the Scribbr Citation Generator isn’t working properly, here are possible causes and what you can do to fix it.
✅ Possible causes
The site or generator tool is experiencing a temporary outage or server issue. Users have reported the tool “refuses to fully load / renders unusable”.
Your browser or device setup may be causing issues (cache, cookies, extensions interfering)
The specific source type you’re trying to cite may not be supported well (for example PDF files, government documents, etc.). Many users report the tool works well for typical websites/books, but struggles with obscure formats.
Network or connectivity issue on your end (firewall, slow connection)
A bug with your account or session (if you need to sign in) or outdated browser version.
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🛠 What you can try
Try a simple refresh / wait a few minutes — if it’s a server-side glitch, it may resolve itself.
Clear your browser cache and cookies, then restart the browser.
Try a different browser or device (e.g., if you’re on mobile, try on PC or vice-versa) to isolate whether it’s device-specific.
Disable browser extensions (especially ad-blockers or privacy tools) that might interfere with the website.
Check your internet connection — try another website to confirm connectivity is fine.
Ensure you’re using a supported source type — if you’re citing a PDF, try manually entering the info instead of using auto-cite.
Make sure your browser is up to date, and if you’re logged in to Scribbr, try logging out and back in.
If the problem persists, you could contact Scribbr support (their FAQ page mentions you can email info@scribbr.com).
By following these steps, you can significantly reduce errors generated automatically by the Scribbr citation generator and ensure correct, consistent citations in your academic work.
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