For certain Sanlam services, you can log in using your ID number, which can be a convenient option. This is particularly common for Sanlam Reality, their loyalty and rewards program, as well as some credit and insurance products.
If you’re looking to log in to a Sanlam account using your South African ID number, here’s what you need to know:
1. Sanlam Secure Services (General Clients)
Standard login: Most Sanlam clients access their accounts via Sanlam Secure Services using a username and password.
However, as an alternative, you can log in with your 13-digit South African ID number combined with a one-time PIN (OTP) sent to your registered phone or email.
To Register:
Visit the Sanlam website and click Login.
Select Register.
Provide your ID number, mobile number, and email.
Receive the OTP and set your password.
2. Sanlam Reality Members
If you’re using Sanlam Reality, there are two login options:
Basic login: Use your Sanlam Reality membership number or South African ID number for limited access.
Preferred login: Requires registration for Sanlam Secure Services—access with a username and password. This grants full access to all features.
Also Read : BABS Online Booking Home Affairs Collection of ID
Summary Table
| Access Type | Login Method |
|---|---|
| Secure Services | Username & password or ID + OTP |
| Sanlam Reality (Basic) | ID number or membership number |
| Sanlam Reality (Preferred) | Username & password via Secure Services |
Troubleshooting & Security
If your ID number isn’t recognized:
Double-check it’s entered correctly (13 digits, no spaces).
Confirm you’ve completed registration and are active in Secure Services.
Forgot password? Use the “Forgot Password” option on the login page.
For OTP not received: Check your mobile/email settings and spam folders.
Sanlam enforces strong security measures—including 2FA and encrypted sessions.
For persistent issues: Contact Sanlam’s Customer Support at 0860 726 526.
Example Scenario
Go to Sanlam’s official website and click Login.
Choose:
ID + OTP for general Secure Services access—once registered.
Membership number or ID for Sanlam Reality’s basic login.
Enter your ID number and OTP (or password, if using Secure Services).
Access your account securely.
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