Royal Mail Tracking Server Error | Quick Steps to Try

September 3, 2025 Freddy Error Fix 0

If you’re seeing a “Royal Mail tracking server error” or encounter an unresponsive tracking page, it’s a common issue right now. Open the tracking site in Incognito/private mode.

Here’s how to troubleshoot and what alternatives are available:

Common Causes & Fixes

1. Browser-related glitches

Many users on Reddit have found that the Royal Mail tracking button often doesn’t respond. But trying one of these usually helps:

  • Open the tracking site in Incognito/private mode

    “Incognito window (I use Chrome)… works every time”

  • Clear cookies or site data for Royal Mail

    “Deleting the cookie, then it worked.”

  • Disable ad‑blocking plugins
    Adblockers, especially on Firefox, can interfere:

    “Disable Firefox’s built‑in adblock AND spam the button…”
    “Turning off adblock… that worked for me”

Try entering your tracking number in an incognito window, or clear cookies and temporarily disable any adblockers.

2. Use Royal Mail’s direct URL method

Royal Mail recommends using a specific URL format if the standard tracking interface isn’t working:

http://www.royalmail.com/portal/rm/track?trackNumber=[YOUR_TRACKING_NUMBER]

Just replace [YOUR_TRACKING_NUMBER] with your actual 13-character reference (e.g., ZW924750388GB).

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3. Third-party tracking apps or websites

As a workaround, several users suggest using external tracking tools:

  • ParcelsApp often fetches updates when Royal Mail’s own site is glitchy

  • ‘Parcel’ app (iOS/Android) — one Redditor shared:

    “I downloaded the ‘Parcel’ app… it gives me updates via the parcel app.”

These tools can help if Royal Mail’s site is unresponsive.

Quick Steps to Try

  1. Copy your tracking number carefully (13 characters, starts/ends with two letters).

  2. Try tracking here:
    http://www.royalmail.com/portal/rm/track?trackNumber=YOUR_NUMBER

  3. If that fails, open your browser in incognito/private mode, clear cookies, or disable adblockers.

  4. Still stuck? Try a trusted third-party, like ParcelsApp or the Parcel mobile app.

Why This Happens

User reports suggest it’s often due to cookies, browser scripts, or adblock interference. External apps may still access the API when the main site isn’t responsive.

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