If you’re experiencing issues with Royal Mail tracking not working, you’re not alone. Many users have reported similar problems, including the tracking page not loading, the “Track your delivery” button being unresponsive, or tracking information not updating.
Here are some steps you can take to resolve the issue:
🛠️ Troubleshooting Steps
1. Clear Your Browser Cache and Cookies
Stored data can interfere with the tracking system. To clear your cache and cookies:
Open your browser settings.
Navigate to “Privacy and Security.”
Select “Clear Browsing Data.”
Choose “Cookies and Other Site Data” and “Cached Images and Files.”
Click “Clear Data.”
After clearing, try accessing the Royal Mail tracking page again.
2. Use Incognito or Private Browsing Mode
Opening the tracking page in an incognito or private window can bypass issues caused by extensions or cached data. Many users have found this method effective.
3. Try a Different Browser or Device
If the issue persists, attempt to access the tracking page using a different browser (e.g., Chrome, Firefox, Edge) or device (e.g., smartphone, tablet). Some users have reported that switching browsers resolved the problem.
4. Disable VPNs and Proxies
Royal Mail’s tracking system may block access from VPNs or proxy servers. If you’re using one, try disabling it and accessing the tracking page again.
5. Wait for Updates
Tracking information may not update immediately after posting. It’s advisable to wait a few hours before checking again.
6. Check for System Maintenance
Occasionally, Royal Mail conducts website maintenance, which can temporarily affect tracking functionality. You can check the status of Royal Mail’s services on Downdetector to see if there are any ongoing issues.
📞 Contact Royal Mail Customer Service
If none of the above steps resolve the issue, consider reaching out to Royal Mail’s customer service for assistance. They can provide further support and investigate any potential problems with your tracking.
