An “internal server error” on Roll20 is a generic error message that indicates a problem on Roll20’s side, not your own. It means their server encountered an unexpected condition that prevented it from fulfilling your request (like loading a game, logging in, or accessing a page).
While the problem is ultimately on their end, there are a few things you can do to try and fix it, as some client-side issues can trigger server-side problems.
1. Check for a Widespread Outage
Check the Official Status Page:
- Roll20 has a public status page at status.roll20.net. This page will show you the real-time status of their various services, including the main site, game shards, and the dice engine. If you see a service disruption or outage, you’ll know the problem is not just with you.
Look at Community Forums and Social Media:
- Check the official Roll20 forums, Reddit (r/Roll20), and their social media channels (like their Twitter account, @Roll20App). Users and Roll20 staff often post updates about known issues. For example, a recent issue was related to a third-party authentication provider, which caused login problems.
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2. Client-Side Troubleshooting (if no outage is reported)
If the servers appear to be operational, the issue might be something on your end that’s causing a conflict.
Refresh the Page:
- The simplest solution. A temporary hiccup can often be resolved by just refreshing the page (F5 or Ctrl + F5).
Clear Your Browser Cache and Cookies:
- Corrupted or outdated cached data can cause problems. Clearing your browser’s cache and cookies can resolve many issues.
Use a Supported Browser:
- Roll20 officially recommends using the latest versions of Google Chrome or Mozilla Firefox. If you’re using another browser, or an outdated version, try switching.
Disable Browser Extensions:
- Browser extensions, especially ad-blockers or scripts, can interfere with how Roll20 works. Try disabling all of them and see if the error goes away.
Log Out and Log Back In:
- Some users have reported that manually logging out of their account and then logging back in resolved the issue, especially after a temporary service disruption.
Try a Different Device or Network:
- If possible, try accessing Roll20 from a different device or a different network (e.g., your phone’s mobile data instead of your home Wi-Fi). This can help you determine if the problem is with your computer or your internet connection.
If you’ve tried all of these steps and are still getting an internal server error, the problem is most likely a server-side issue that is specific to your account or game. In this case, your best bet is to submit a bug report to Roll20’s Help Center with a detailed description of the problem and a console log.
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