Roku Can’t Update Software Error 004

If you’re experiencing Roku Error Code 004, it indicates a failure to update the software on your Roku device. This issue is often related to network connectivity problems.

Here are some steps you can take to resolve it:

1. Switch to a Different Internet Connection:

   • If possible, connect your Roku device to a different Wi-Fi network or use a mobile hotspot. Some users have found success by doing this, especially if their primary network is experiencing issues. ​

2. Restart Your Roku Device and Network Equipment:

   • Unplug your Roku device and your router/modem from the power source.​

   • Wait for about 1-2 minutes.​

   • Plug them back in and allow them to fully reboot.​

   • Once the network is stable, attempt the update again.

3. Use a Wired Ethernet Connection:

   • If your Roku device supports Ethernet connectivity, connect it directly to your router using an Ethernet cable. This can provide a more stable and faster connection, potentially resolving update issues.

4. Remove and Reconnect Your Network:

   • Navigate to Settings > Network > Set up connection on your Roku device.​

   • Forget your current network and reconnect by entering your Wi-Fi credentials again.

5. Perform a Factory Reset:

   • If other methods don’t work, consider performing a factory reset:​

     • Press the Home button on your Roku remote.

     • Go to Settings > System > Advanced system settings > Factory reset.

     • Follow the on-screen instructions to complete the reset.

6. Manually Update Roku Software:

   • Download the latest Roku software to a USB drive from the official Roku website.​

   • Insert the USB drive into your Roku device.​

   • Follow the on-screen prompts to install the update manually. ​

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Additional Tip:

• Check for Network Interference: Ensure there are no physical obstructions or electronic devices causing interference between your Roku device and the router. Reducing such interference can improve connectivity and update success rates.​

If you’ve tried all these steps and are still encountering Error Code 004, it may be best to contact Roku Support for further assistance.