Register and Activate Your Visa Simon Giftcard For Online Purchases

Register and Activate Your Visa Simon Giftcard For Online Purchases

To register and activate your new Simon Giftcard, login into or call the toll-free number located on the back of the card to register your Giftcard.

Simon Giftcards (issued by American Express or Visa), are prepaid payment devices that can be used to purchase merchandise and services anywhere in the United States where American Express or Visa Debit Cards are accepted. The Simon Giftcard is not a credit, charge, or debit card. The Visa® Simon Giftcard® is issued by Pathward®, National Association, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Card has no ATM or cash access, and is valid in the US everywhere Visa debit cards are accepted.

How do I use the Simon Giftcard?

The Simon Giftcard is accepted by merchants just like a debit card. The amount of every purchase you make will automatically be deducted from the value on the Giftcard. If the purchase exceeds your available funds then tell the merchant the amount to charge your Giftcard or the purchase may be declined for insufficient funds.

Select the “credit” option when making a purchase. We recommend that you write down the Giftcard number and Customer Service number from the back of the Giftcard on a separate piece of paper in case the Giftcard is lost or stolen. Simon Giftcards are not redeemable for cash, except as required by law.

How do I register my Giftcard?

Visa Simon Giftcards:

Visit or call the toll-free number located on the back of the card to register your Giftcard.

Simon American Express Giftcards:

Many online merchants will accept the American Express without the Giftcard being registered. If you have difficulty with an online, mail, or telephone purchase, please contact customer service for assistance at 1-855-387-5234.

How do I activate my Giftcard?

Giftcards purchased at a Simon property are already active. If the Giftcard was purchased online, there will be a sticker on the Giftcard with activation instructions – visit You will need 3 things to activate your Giftcard on-line:

For the Simon American Express Giftcard:

The Simon American Express Giftcard does not need to be activated.

If you are having trouble using your Giftcard, please contact Giftcard Services at 1-855-387-5234 anytime, 24 hours a day.

For the Simon Visa Giftcard:

16-digit Giftcard Number, 3-digit Security code located on the back of the Giftcard, and home telephone of the Giftcard recipient.

If you are having trouble activating your Giftcard on-line or you do not know the home telephone entered by the Giftcard purchaser, please contact Giftcard Services by dialing the toll-free number listed on the back of your card, anytime, 24 hours a day.

*For Giftcards beginning with 4394 57, please call 1-866-327-8276

Simon Giftcard

What is the difference between “activation” and “registration”?

Activation is required to use the Giftcard. If your Giftcard was purchased at a Simon property, it has already been activated and is ready to use. If your Giftcard was purchased online, follow the activation instructions found on the sticker on the front of your Giftcard. Registration may be required by some online merchant websites or for mail or telephone orders. Giftcards purchased online are automatically registered. Registration also allows the customer service centers to look up you card by your name in case the card is lost or stolen.

How can I check the balance on my Giftcard?

There are three ways to check your available balance on your Simon Giftcard.

  1. You can visit
  2. Call the toll-free number printed on the back of the Giftcard anytime, 24 hours a day, 7 days a week
  3. Stop by Simon Guest Services at your nearest Simon property or Premium Outlets

Website: go to, scroll down to the support section, and select “CHECK YOUR GIFTCARD BALANCE”