Purolator Package on Hold Text Message | Customer Alert

If you received a text message from Purolator saying your package is “on hold”, It may be a phishing attempt. Track your package at Purolator’s official tracking page using the tracking number.

here’s what it typically means and what you should do:

📦 What “Package on Hold” Usually Means:

1. Delivery Attempt Failed
   – No one was available to receive the package, or the address was inaccessible.
   – It may be held at a nearby Purolator facility or depot for pickup.

2. Awaiting Pickup
   – Your package has been delivered to a Purolator drop-off point (like a retail partner or depot) and is waiting for you to collect it.

3. Customs or Payment Hold (for international shipments)
   – If duties, taxes, or additional info are required.

4. Suspicious or Scam Alert 🚨
   – If the message contains strange links, spelling errors, or asks for payment: do NOT click. It may be a phishing attempt.

✅ What You Should Do:

• Track your package at Purolator’s official tracking page using the tracking number.

• If you don’t have a tracking number, call Purolator Customer Service at 1-888-744-7123 to confirm the message is legit.

• If it’s ready for pickup, they will tell you where and how long it will be held.

Also Read : 8th Pay Commission Basic Salary Hike

Additionally, here are some points to consider to help protect yourself against fraud:

• If you don’t recognize a hyperlink sent to you, don’t click on it.
• Double check spelling – fraudulent hyperlinks using common names and words are often misspelled, even by one letter. If you notice an error like this, do not click on the link.
• Remember, if you receive an email from a Purolator email address requesting the below information, the email is likely not coming from a legitimate source:
  • Credit card or banking information (e.g., account numbers or passwords).
  • Updated account information related to invoicing or account payments.
  • Electronic/wire money transfers in exchange for shipments to be delivered.

  Purolator does not request the above information (e.g., credit card, banking, account, money transfers) from customers through email or text message.

If you are suspicious about the validity or origin of message from Purolator, prior to opening or responding to a message, please contact us by telephone at 1 888 SHIP-123 to verify that someone from Purolator sent it.