PS5 Won’t Connect To Internet | Advanced Network Settings

To fix a PS5 that won’t connect to the internet, first try restarting both your PS5 and your router, then move the PS5 closer to the router or use an Ethernet cable.

If that doesn’t work, try re-entering your Wi-Fi password or manually setting up the connection and adjusting the DNS settings to public ones like 8.8.8.8 and 8.8.4.4.

1. Initial Troubleshooting (The Basics)

Before adjusting advanced settings, always try these first:

• Check PSN Status:

  • Verify the PlayStation Network (PSN) servers are not down for maintenance or experiencing issues by checking the official PlayStation Network Status website.

• Power Cycle Everything:

  • Turn off your PS5 completely (not Rest Mode).³ Unplug your modem and router for at least 60 seconds. Plug them back in, let them fully boot up, and then turn on your PS5 and try connecting.

• Use a Wired Connection:

  • If you are using Wi-Fi, temporarily connect your PS5 directly to the router using an Ethernet cable.⁴ If this works, the problem is with your Wi-Fi signal or settings.

2. Advanced Network Settings Fixes

If basic troubleshooting fails, you can try manually configuring your connection using Advanced Settings. The most common fix here is changing the DNS settings to use a public server, which can bypass issues with your Internet Service Provider’s (ISP) default servers.

How to Change DNS Settings

1. Go to Settings (gear icon on the top right).
2. Select Network $\rightarrow$ Settings $\rightarrow$ Set Up Internet Connection.
3. Select your desired network (Wi-Fi or Wired LAN).
4. Press the Options button on your controller $\rightarrow$ select Advanced Settings.
5. Set DNS Settings to Manual.

6. Enter the Primary and Secondary DNS values, then select OK (or Done).
7. Go back to Test Internet Connection to check if the issue is resolved.

Other Advanced Settings to Check

• IP Address Settings:

  • Typically, leave this set to Automatic. If you use a static IP setup, ensure the details (IP Address, Subnet Mask, Gateway) are correct for your home network.

• MTU Settings:

  • Leave this set to Automatic (default value is 1500). Only change this to Manual and set the value to 1473 if you suspect a very specific packet size issue, but this is rarely necessary.

• Wi-Fi Frequency Band:

  • If you are using Wi-Fi, try going back to the connection setup menu and setting the Wi-Fi Frequency Band from Automatic to either 5 GHz (for speed, if close to the router) or 2.4 GHz (for range, if far from the router).

3. Last Resort Solutions

• Check Router Settings (NAT Type):

  • If the PS5 connects but can’t play online games, your router’s NAT Type might be too strict (Type 3). Log into your router’s settings and look for a setting like UPnP (Universal Plug and Play) and ensure it is enabled.

• System Software Update:

  • Ensure your PS5’s system software is up to date (Settings $\rightarrow$ System $\rightarrow$ System Software $\rightarrow$ System Software Update and Settings).