This Profile error message in Netflix means an issue with a profile on your account stopped it from being deleted. To fix the problem, try deleting the profile again later.
The error message you’re seeing on Netflix:
“Profile operation failed | We’re unable to switch profile. (-1016)”
is most commonly related to corrupted app data, a network sync issue, or a temporary glitch in the Netflix app, especially on smart TVs, Android devices, or streaming sticks (Roku, Fire Stick, etc.).
✅ How to Fix Netflix Error (-1016)
🔁 1. Restart Your Device
Fully power off your TV, phone, or streaming device.
Unplug it for 30 seconds, then turn it back on.
Reopen Netflix and try switching profiles.
🔌 2. Check Your Internet Connection
Make sure you’re connected to the internet.
Restart your Wi-Fi router.
Try using mobile data or another Wi-Fi network if possible.
🧹 3. Clear App Cache or Data
Depending on your device:
Android (Phone/Tablet/TV Box):
Go to Settings > Apps > Netflix > Storage
Tap Clear Cache → then Clear Data
Reopen the app and sign in again.
Smart TV (Samsung, LG, etc.):
You may need to reinstall Netflix if the cache can’t be cleared manually.
Fire Stick / Roku / Apple TV:
Restart the device and reinstall the Netflix app if the problem persists.
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🔄 4. Sign Out of Netflix on All Devices
This can help reset profile sessions:
Go to Netflix.com/YourAccount
Scroll down and click Sign out of all devices
Sign back in and try switching profiles again.
📱 5. Try Another Device or Browser
Log in to your account on Netflix.com via browser or use the mobile app.
If switching profiles works there, the issue is with the device app, not your account.
🧼 6. Reinstall the Netflix App
Uninstall the app from your device.
Reboot the device.
Reinstall Netflix and log in again.
Other Considerations
Device-Specific Steps:
- The exact steps for clearing an app’s data can vary by device, so consult your device’s manual for specific instructions.
- The exact steps for clearing an app’s data can vary by device, so consult your device’s manual for specific instructions.
Check Network Connection:
- Ensure your device has a stable Wi-Fi or cellular connection.
- Ensure your device has a stable Wi-Fi or cellular connection.
Update Device OS or Browser:
- Outdated software can sometimes cause compatibility issues, so update your device’s operating system or web browser.
🚨 Still Not Working?
If you’ve tried all of the above and still get error (-1016), the problem may be on Netflix’s servers or your account’s backend.
➡️ Contact Netflix Support:
Live chat: https://help.netflix.com/en/contactus
Tell them the error code -1016 and which device you’re using.
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