Prime Video Error Code 5001 is a generic error that typically means the app is having trouble authenticating your account or connecting to the Amazon servers.
It is most commonly seen on smart TVs and Fire TV Sticks.
Here is a step-by-step guide to fixing it, ordered from the easiest solution to the most advanced.
1. The “Hard” Restart (Most Likely Fix)
This error is often a temporary cache glitch.
For TVs/Fire Sticks: Unplug your TV or streaming stick directly from the power outlet (don’t just turn it off with the remote). Wait 60 seconds, then plug it back in.
For Mobile/Tablets: Fully close the app (swipe it away) and restart your phone.
2. Update the App and Device
An outdated app version is a frequent cause of code 5001.
Fire TV: Go to Settings > My Fire TV > About > Check for Updates.
Smart TVs/Roku/Apple TV: Go to your device’s app store, find Prime Video, and see if an “Update” button is available.
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3. Clear Cache and Data (If using Fire TV or Android TV)
If restarting didn’t work, old data might be corrupted.
Go to Settings > Applications > Manage Installed Applications.
Find Prime Video.
Select Clear Cache.
Select Clear Data (Note: This will sign you out, so have your login handy).
4. Sign Out and Sign Back In
This forces the server to re-authenticate your account.
Open the Prime Video app, go to Settings (gear icon) > My Account (or “Registered Devices”).
Select Deregister or Sign Out.
Once done, sign back in with your Amazon credentials.
5. Check for VPNs
If you are using a VPN or a proxy server to access the internet, turn it off. Prime Video blocks most VPNs, and Error 5001 is often the result of this block.
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