Prime Video Error Code 0.28 | Solved

Prime Video error code 0.28 typically indicates a network or app authentication issue, and you can fix it by restarting your device and router, clearing the Prime Video app cache, checking for and installing updates, and then, if needed, uninstalling and reinstalling the app.

Other solutions include verifying that your internet connection is stable, disconnecting from any VPN or proxy, and ensuring your account is not signed in on too many devices at once.

🔍 Possible Causes

• Bug or incompatibility in the Prime Video app version.

• Network / DNS / routing issues (timeouts, wrong DNS, proxy, IPv6 issues)

• VPN / proxy interference

• App or OS not updated / corrupted app files

• Server side bug / deployment issue (Amazon’s update causes failure on some devices)

• Multiple devices signed in, or authorization conflict

✅ General Steps to Fix

Try these in order; stop if one works:

1. Update the Prime Video app

   • Make sure you have the latest version. Users reported that version 5.2.7 (for Samsung TVs) fixed the issue for them.

2. Restart / power‑cycle everything

   • Close the Prime Video app

   • Turn off / unplug the device for ~1 minute

   • Reboot your router/modem

   • Turn device back on

3. Reinstall the Prime Video app

   • Uninstall, then reinstall, to clear any corrupted data.

4. Change DNS settings

   • For the network settings on your device (or router), try using public DNS like 8.8.8.8 / 8.8.4.4 (Google) or 1.1.1.1 (Cloudflare).

5. Disable VPN / proxy

   • If you’re using a VPN, proxy, or custom routing, disable that and try again.

6. Disable IPv6

   • Some users found turning off IPv6 in network settings fixed the issue.

7. Check device / OS updates

   • Ensure your device’s firmware / OS is up to date.

8. Sign out / deregister devices

   • If you have many devices signed in, deregister some and sign in again.

9. Contact Amazon / wait for a fix

   • If the issue is caused by a recent bad app update, Amazon may need to patch it. Users reported that a newer version fixed the error on some TVs.

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