The Pokémon Shuffle Error Code 10012960 is a Communication Error that almost always indicates a problem on the server-side, not an issue with your device or internet connection.
What Error 10012960 Means
This code typically appears when the game client (usually the Mobile Version, iOS or Android) attempts to connect with the Pokémon Shuffle servers to process the daily check-in, event cycle update, or sync game data, but the servers are experiencing an unexpected issue or are temporarily down for maintenance.
Historical reports show this specific error code often occurs in waves, impacting players in certain regions or after a major event change.
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How to Fix Error 10012960
1. Check Internet Connection
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Ensure you have a stable and active internet connection. Pokémon Shuffle needs a constant connection for syncing data or for in-game purchases.
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Try switching between Wi-Fi and mobile data if one seems unstable.
2. Restart the Game
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Close Pokémon Shuffle completely, then restart the app. This can often resolve temporary glitches or syncing errors.
3. Clear Cache (Android)
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If you’re playing on Android, you can try clearing the app’s cache:
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Go to Settings > Apps > Pokémon Shuffle > Storage
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Tap Clear Cache and restart the app
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4. Update the Game
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Ensure that Pokémon Shuffle is updated to the latest version. Go to the app store and check for any available updates. Sometimes, older versions can experience connection issues due to server changes.
5. Check Server Status
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Occasionally, server outages can cause this error. Check online for any server maintenance announcements or visit the official Pokémon Shuffle support page or forums.
6. Reinstall the Game
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As a last resort, uninstall the game and then reinstall it. Make sure to back up your progress via Nintendo Account or other linked services to avoid losing your data.
7. Contact Support
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If none of these steps work, consider reaching out to the Pokémon Shuffle support team for assistance. They may be able to provide more specific guidance based on your account or situation.
In short, when you see Error Code 10012960, assume the server is temporarily unavailable and try again later.
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