The “Error 15” on the Pokémon Center website is a common issue that typically indicates a problem with the billing or security systems. It often arises when the system is unable to verify your payment method details.
Common Causes & Solutions:
Billing Information Mismatch:
- The most frequent cause is that the billing address you’ve entered does not exactly match the address on file with your credit card issuer.
- Solution: Double-check your billing address, including the zip code, and ensure it is identical to what your bank or credit card company has on record.
- Insufficient Funds or Card Decline:
- The payment may be declined due to insufficient funds, or the card itself may have a security block.
- Solution: Verify that your payment method has sufficient funds and check with your bank to see if they’ve flagged the transaction.
- Security Service Blocks:
- The Pokémon Center website uses a security service (like Imperva) that can flag certain IP addresses or Browse habits as suspicious. This can happen if you are refreshing the page too quickly during a product drop or if you are using a VPN.
- Solution:
- Try placing the order from a different device, browser, or network
- Clear your browser’s cache and cookies
- Disable any VPNs or browser extensions that might be interfering
- Guest Checkout vs. Account:
- Some users have reported more success when placing orders while logged into a Pokémon Center account rather than using guest checkout.
- Solution: Create an account and ensure all your information is correctly saved there before attempting to place an order.
Also Read : Coinbase Withdrawal Code Text but I Don’t Have an Account
How to Contact Support:
If you continue to experience “Error 15,” the best course of action is to contact Pokémon Center Support directly. They do not offer phone support but have a live chat feature and an email ticket system. You can access these through their official support page.
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