PlayStation Network Sign in Failed but Internet Connection Succeeded | Best Solution

If you’re getting “PlayStation Network Sign-In Failed” but your internet connection test says “Succeeded”, it means your console is online — but can’t connect to Sony’s PSN servers.

Here’s a step-by-step guide to fix it:

✅ Step-by-Step Fixes

1. Check PSN Server Status

Go to: https://status.playstation.com

• If PSN is down or undergoing maintenance, you’ll need to wait.

• If everything is “green,” move on to the next step.

2. Restart Everything

• Restart your PS5/PS4

• Then reboot your modem/router (wait 30 seconds before plugging it back in).

• Try signing in again after both devices restart.

3. Check Date & Time Settings

Incorrect system time can block sign-in.

Go to:
Settings > Date and Time > Set Manually

• Set the correct time and date.

• Or choose “Set via Internet” if available.

Then try signing in again.

Also Read : Go To and Enter Your 5×5 Code Minecraft Xbox

4. Re-enter or Reset Your PSN Account Info

• Go to Settings > Users and Accounts > Sign In

• Re-enter your PSN email and password carefully

• If you forgot your password, use https://www.playstation.com/acct/reset-password/ on a browser

5. Use a Wired Connection or Switch Wi-Fi Band

• If you’re on Wi-Fi, try a wired Ethernet connection

• If using 2.4GHz Wi-Fi, try switching to 5GHz (or vice versa)

6. Set a Manual DNS (Fixes Many Sign-In Errors)

Go to:
Settings > Network > Set Up Internet Connection > Custom

Choose:

• IP: Automatic

• DHCP Host: Do Not Specify

• DNS Settings: Manual

Then use:

• Primary DNS: 8.8.8.8

• Secondary DNS: 8.8.4.4
  (These are Google’s public DNS servers)

Then complete the setup and test connection.

7. Sign in via Browser or Mobile

Try logging in to your account via: https://www.playstation.com

• If login fails there too, it could be a PSN account issue (e.g. locked, suspended, or 2FA problem).

🛑 Still Not Working?

• Check for console system updates:
  Settings > System > System Software > System Software Update and Settings

• Check if your account is banned or suspended (look for emails from Sony)

• Contact PlayStation Support if your account is locked, hacked, or restricted.