play.google.com Refund : How do I get a refund from Google Play?
Google may give refunds for some Google Play purchases, depending on the refund policies described below. You can also contact the developer directly.
- If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
- If you find a Google Play purchase on your card or other payment method that you didn’t make and that wasn’t made by anyone you know, report unauthorized charges within 120 days of the transaction.
- If your refund request has been approved, see how long your refund will take.
For United Kingdom and European Economic Area users
Request a refund for recent purchases
- If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
- If you bought music, movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).
You’ll usually get a decision within 1 business day but it can take up to 4 business days.
Check the status of a refund request
After you request a refund through the Google Play website or the “Request a refund” button above, you can check the status of your request.
If you don’t find your purchase on the recent purchases list, you can request a refund from the Google Play website. Use the options below to request a refund.
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Option 1: Request a refund on the Google Play website
- If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
- If you bought music, movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).
You’ll usually get a decision within 1 business day but it can take up to 4 business days.
- On your computer, go to play.google.com/store/account.
- Select Order History.
- Find the order you want to return.
- Select Request a refund or Report a problem and choose the option that describes your situation.
- Complete the form and note that you’d like a refund.
- You’ll get a message that says “Thank you for sharing your concerns.” You’ll then get an email with your refund decision. You’ll usually get this within 15 minutes but it can take up to 4 business days.
Option 2: Ask for a refund on the Google Assistant
You can also tell Google Assistant on your device that you want a Google Play refund.
To request a refund from the Google Assistant, you must use US English on your device.
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Option 3: Get support from the developer of the app
Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure they work well for you.
You should contact the app developer if:
- You have a question about an app.
- You made an in-app purchase but it wasn’t delivered or isn’t working as you expected.
- You want a refund and it’s been more than 48 hours since you made the purchase. The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws.
