Phoneclaim.com/att is the AT&T’s official portal—managed by Asurion—for filing device protection claims (like for lost, stolen, damaged, or malfunctioning devices). You can request repairs, replacements, or cracked-screen fixes.
Here’s how it works:
What Is phoneclaim.com/att Used For?
This site lets AT&T customers file and track claims under their device protection plan—called Protect Advantage. You can request repairs, replacements, or cracked-screen fixes, depending on what’s covered by your plan.
How to File a Claim
Verify Coverage
Sign in to your AT&T account, go to Device Protection and Warranty, and check if your device status shows “Insured.”
File Your Claim
Go to phoneclaim.com/att
Or call AT&T’s claims partner, Asurion, at 888‑477‑6832 (some documentation also shows 888‑562‑8662, but the more recent AT&T support page lists 888‑477‑6832)
Deadline
File your claim within 60 days of the event (loss, damage, theft).
What to Have Ready
Device brand and model
Wireless security passcode, OR the last four digits of the AT&T account owner’s SSN or Tax ID
What Happens Next
After filing, you’ll receive an email with a link to track claim status and shipping. You can also check status at phoneclaim.com/att.
If you don’t return your original device within 30 days, you may be charged a non-return fee of up to $850 added to your wireless bill.
Also Read : 2K26 Error Code 4B538E50 | Troubleshooting Steps
Repair vs. Replacement
Protect Advantage plans typically offer same-day or next-day replacements if you file quickly; otherwise, expect delivery in 1–2 business days.
You may also be offered screen or back-glass repairs, depending on device eligibility and location.
⬇ Deductibles / Service Fees
Fees depend on device tier:
Tier 1 – $25
Tier 2 – $100
Tier 3 – $225
Tier 4 – $275
Repairs (like batteries or screen fixes) often carry $0 service fees, though replacements may incur the deductible. Check phoneclaim.com/att for current eligibility.
Quick Summary Table
| Step | Action |
|---|---|
| 1 | Confirm device is insured via AT&T account |
| 2 | File claim at phoneclaim.com/att or call 888‑477‑6832 |
| 3 | File within 60 days of loss/damage |
| 4 | Pay deductible fee based on device tier |
| 5 | Receive replacement (same-day/1–2 days) or repair service |
| 6 | Return original device within 30 days to avoid fees |
Community Tip
Some Reddit users (like an Asurion technician) note that certain repairs—like back-glass replacement—may sometimes be arranged on the spot, but these are rare exceptions and not officially supported.
Also, be cautious of scam texts or calls, such as one asking you to respond 1 or 2 to confirm device return. AT&T states they never use such methods. If you receive anything suspicious, report it.
Bottom Line
Yes, phoneclaim.com/att is the legit, official portal to submit device protection claims if you’re enrolled in AT&T’s Protect Advantage plan. Just file promptly, keep an eye on deadlines, pay your deductible, and follow return instructions to ensure smooth processing.
Be the first to comment