Overwatch Coins Not Showing Up After Purchase PS5 | Error Fix

Experiencing purchased items, like Overwatch Coins, not appearing in your account after a purchase on PS5 is a known issue that can occur in Overwatch 2.

This can be frustrating, but there are several steps you can take to resolve it.

The issue is typically a delay in communication between the PlayStation Store and your Blizzard Battle.net account, which is linked to your PlayStation Network account. The purchase is complete on the PlayStation side, but the in-game currency hasn’t been credited yet.

1. The Immediate Fix (Log Out and Log In)

The first and most effective step, recommended by Blizzard Support, is a simple relog.

1. Close the Overwatch 2 game application completely on your PS5.
2. Navigate to your PlayStation Network profile and log out.
3. Log back into your PlayStation Network account.
4. Relaunch Overwatch 2.

This process forces the game client to refresh its connection with your account and check for any outstanding purchases. For many players, this is all it takes to make the coins appear.

2. Verify the Purchase

If the coins still don’t show up, you need to confirm that the transaction was successful on the PlayStation side.

• Go to Settings > Users and Accounts > Account > Payment and Subscriptions > Transaction History on your PS5.
• Check for the purchase of the Overwatch Coins. If the transaction is listed as “Completed” or “Successful,” it means the money was taken and the purchase went through.

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3. Wait and Play a Game

Sometimes, there’s a delay on the server side. It can take a few minutes or even a couple of hours for the coins to appear. Some players on Reddit forums have reported that playing a single match after a purchase forces a refresh of their in-game currency.

4. Troubleshoot Your Console

If you’ve waited and the problem persists, the issue might be a local cache problem on your console.

• Restore Licenses:

  • From your PS5 home screen, go to Settings > Users and Accounts > Other > Restore Licenses. This can help re-sync your digital content.

• Clear Cache:

  • While there is no direct “clear cache” button for the PS5, you can do a soft reset. Turn off your console completely by holding the power button until it shuts down, then unplug it for a few minutes before restarting.

5. Contact Customer Support

If you have tried all of the above and the coins have not appeared after 24 hours, you should contact customer support.

• Blizzard Support:

  • Since the issue is with the in-game currency, Blizzard’s support is the primary point of contact. You can submit a ticket through their official website. Make sure to provide proof of purchase, such as a screenshot of your PlayStation Store transaction history.

• PlayStation Support:

  • If you have trouble with Blizzard, you can also contact PlayStation Support. They can verify the transaction on their end and help you if the issue is with the PlayStation Network itself.