Can I keep my number when switching to Optus Prepaid?
Yes! Once you get your new SIM you will be able to choose to either keep your number or get a new one.
- Head to optus.com.au/activate and have your new Optus Prepaid SIM and some ID handy.
- Make sure your details match those provided to your current mobile provider.
- On Step 3, select Keep Your Number.
- We will send you an SMS to verify your number transfer, so please keep your current SIM in your device.
Note: Don’t disconnect your service with your current provider – the number needs to be active at the time of the transfer.
How long does it take to transfer my number?
You can go through the activation process online at any time, however we can only transfer your number during:
- Mon-Fri: 8am – 8pm
- Sat: 10am – 6pm
If you activate outside these hours, your number will remain active with your existing provider until the next transfer day.
Transfer normally takes 15 minutes but can take up to 4 hours.
Is there a cost to transfer my number?
No charge any fees to transfer your number, but if you cancel a contract with another provider early, they may charge you. Be sure to check with your existing provider as Optus is not liable for fees incurred as a result of you transferring your sevice from another carrier.