optus.com.au activate : Activate your Prepaid SIM

optus.com.au activate :


To activate, you’ll need:

Your new Optus prepaid SIM

A valid form of identification

Your current SIM in your device if you want to transfer your number

For details on how we handle your information, see the Optus Privacy Policy.

Your SIM number can be found on the SIM card.

SIM Card example number

Can I keep my number when switching to Optus Prepaid?

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Yes! Once you get your new SIM you will be able to choose to either keep your number or get a new one.

  • Head to optus.com.au/activate and have your new Optus Prepaid SIM and some ID handy.
  • Make sure your details match those provided to your current mobile provider.
  • On Step 3, select Keep Your Number.
  • We will send you an SMS to verify your number transfer, so please keep your current SIM in your device.

Note: Don’t disconnect your service with your current provider – the number needs to be active at the time of the transfer.

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How long does it take to transfer my number?

You can go through the activation process online at any time, however we can only transfer your number during:

  • Mon-Fri: 8am – 8pm
  • Sat: 10am – 6pm

If you activate outside these hours, your number will remain active with your existing provider until the next transfer day.

Transfer normally takes 15 minutes but can take up to 4 hours.

Is there a cost to transfer my number?

No charge any fees to transfer your number, but if you cancel a contract with another provider early, they may charge you. Be sure to check with your existing provider as Optus is not liable for fees incurred as a result of you transferring your sevice from another carrier.

How can I activate my Prepaid SIM?

You can activate your new Prepaid SIM for service at optus.com.au/activate

You will need:

  • Your new Optus prepaid SIM
  • A valid form of identification

You can also activate replacement SIMs online.

How can I check my Prepaid balance and data usage?

You can check your Prepaid credit, balance, expiry date and data usage via the My Optus App or view other options.

How can I recharge my Prepaid service?

You can recharge your service the following ways:

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