NordVPN Error 901138 | Troubleshooting Steps

November 6, 2025 Freddy Error Fix 0

NordVPN error 901138 is a connection issue that often affects users after updates or changes in the VPN application. Common causes include outdated app versions, network configuration problems, or interference from other software.​

Troubleshooting NordVPN Error 901138

  • Restart your device and relaunch NordVPN, as simple restarts often resolve temporary glitches.​

  • Ensure that you have the latest version of the NordVPN app by uninstalling the current version and reinstalling from the official site.​

  • Flush your network settings. In the app, click the question mark icon for Help, run diagnostics, and select “reset network” to refresh network configurations.​

  • Try connecting to different servers or switch VPN protocols (NordLynx, IKEv2, OpenVPN) within settings to bypass connection errors.​

  • Disable interfering software such as firewall, antivirus, or privacy browser extensions temporarily to check if they are blocking the VPN connection.​

  • Consider using obfuscated servers if you are in a region with VPN restrictions.​

If the error persists after these steps, contact NordVPN customer support directly for more specific assistance.

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How to run NordVPN diagnostics on Windows

To run NordVPN diagnostics on Windows, open the NordVPN app and click the question mark icon to reach the Help section, then select “Run diagnostics” to launch the diagnostics application.

In the diagnostics window, click “Collect diagnostics” and follow the prompts; after the process completes, you’ll receive a reference number to share with NordVPN support if needed.

If diagnostics cannot be uploaded automatically, you can find the report in C:\Program Files\NordVPN\Diagnostics and upload it manually when contacting support.

Steps to reset network via NordVPN diagnostics tool

To reset your network using the NordVPN diagnostics tool on Windows, open the NordVPN app and click the “Question mark” icon in the lower-left corner to access Help.

Select “Run diagnostics,” then in the pop-up, you may optionally check boxes to include installed apps and system dumps.

Click “Reset network,” wait for the commands to finish running, and then restart your computer to complete the reset process.

This will reset Wi-Fi, VPN, and network configurations used before, so you may need to re-enter Wi-Fi passwords afterward.

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