The Netflix Error Code UI-800-3 typically means there’s a problem with the Netflix app’s stored data, such as a cache issue or outdated data that’s preventing the app from connecting to Netflix’s servers properly.
🔧 Fix Netflix Error Code UI-800-3 (Step-by-Step)
Choose your device below for the correct fix:
✅ General Fix (for all devices)
Restart your device
Turn it off completely, wait 1–2 minutes, and turn it back on.
Sign out of Netflix and sign back in
This refreshes your session and clears temporary data.
Clear Netflix app cache or data (if your device allows it):
On most streaming devices, go to:
Settings > Applications > Netflix > Clear cache/data
Uninstall and reinstall the Netflix app
This forces a full reset of all Netflix-related data.
📺 Device-Specific Fixes
🟣 Roku
Unplug the Roku from power for 1–2 minutes.
Plug it back in and open Netflix.
If the issue persists:
Go to Settings > System > System restart
Or remove and re-add the Netflix channel.
🔥 Amazon Fire TV / Fire Stick
Go to Settings > Applications > Manage Installed Applications > Netflix
Select Clear Data and Clear Cache
Restart the device and try again.
📱 Smartphones / Tablets (Android or iOS)
Android:
Go to Settings > Apps > Netflix > Storage
Tap Clear Cache and Clear Data
iOS:
Uninstall and reinstall the Netflix app
📺 Smart TVs (Samsung, LG, Vizio, etc.)
Restart the TV (unplug it from the wall, wait 1–2 mins)
Sign out of Netflix and back in
If possible, reinstall the Netflix app
🎮 PlayStation / Xbox
Sign out of Netflix
Restart the console
Reinstall the Netflix app if needed
🛠️ How to Fix Netflix Error UI-800-3 (104001) on Fire TV / Fire Stick
✅ Step 1: Clear Netflix App Cache & Data
Go to Settings on your Fire TV.
Navigate to Applications > Manage Installed Applications.
Scroll down and select Netflix.
Choose:
Clear Cache
Clear Data
Go back and relaunch Netflix.
🔄 This often resolves the issue by forcing Netflix to reload fresh data.
✅ Step 2: Restart Your Fire TV Device
From the home screen, go to Settings > My Fire TV.
Select Restart, or unplug the device for 1–2 minutes.
Plug it back in and try launching Netflix again.
✅ Step 3: Uninstall and Reinstall Netflix
Go to Settings > Applications > Manage Installed Applications.
Select Netflix > Uninstall.
Go to the Amazon Appstore, reinstall Netflix.
Open the app, sign back in, and test it.
✅ Step 4: Check for System Updates
Go to Settings > My Fire TV > About > Check for Updates.
Install any available updates.
Restart your device.
🔧 How to Fix Netflix Error Code UI-800-2
✅ Step 1: Restart Your Device
Fully power off the device:
Unplug it from power for at least 1 full minute
Then plug it back in and try Netflix again
✅ Step 2: Sign Out and Sign Back In
If possible:
Open Netflix app
Go to Settings or the left-hand menu
Select Sign out
Sign back in and test again
✅ Step 3: Clear Netflix App Data (if your device allows it)
🔥 Fire TV / Fire Stick
Go to Settings > Applications > Manage Installed Applications
Select Netflix
Choose Clear data and Clear cache
Relaunch Netflix
📱 Android Phones / Android TV
Settings > Apps > Netflix > Storage
Tap Clear cache and then Clear data
✅ Step 4: Reinstall the Netflix App
Uninstalling removes any corrupted files or outdated app data.
✅ How to Fix Netflix Error UI-800-3 on Android TV
🔄 Step 1: Restart Your Android TV
Unplug the TV from power for at least 1 full minute
Press the power button on the TV (not the remote) for 5 seconds (if available)
Plug it back in and try again
🔎 This clears temporary memory that may be causing the issue.
🧹 Step 2: Clear Cache & Data for Netflix
Press the Home button on your remote
Go to Settings > Apps > See all apps
Scroll to Netflix and select it
Choose:
Clear cache
Then Clear data
Reopen Netflix and sign back in
⚠️ Clearing data will log you out — you’ll need to sign in again.
🔁 Step 3: Uninstall & Reinstall Netflix
Some Android TVs allow you to uninstall Netflix:
Go to Settings > Apps > Netflix
Choose Uninstall
Open Google Play Store on your TV
Search for and reinstall Netflix
Open it and sign in
❗ If your TV doesn’t allow uninstalling (some built-in versions), skip to step 4.
⚙️ Step 4: Update Netflix App and Android TV
Go to Google Play Store on your TV
Search Netflix → Check for Update
Then go to:
Settings > Device Preferences > About > System Update
Install any available Android TV updates
🌐 Step 5: Check Your Internet Connection
Restart your modem/router
Make sure your TV has a strong signal (Wi-Fi or Ethernet)
Netflix recommends:
3 Mbps for SD
5 Mbps for HD
25 Mbps for 4K UHD
🔧 Fix: Netflix Error Code UI-800-3 on Virgin Media (TV 360 or V6 Box)
✅ Step 1: Reboot Your Virgin TV Box
This often clears the error instantly.
Turn off the box at the mains (unplug it)
Wait 1 full minute
Plug it back in and let it fully reboot
Launch the Netflix app again
This clears the box’s memory and refreshes cached app data.
✅ Step 2: Sign Out of Netflix
If you can access the Netflix menu before the error appears:
Open the Netflix app
Go to Settings (gear icon or left menu)
Choose Sign out
Sign back in
This forces a fresh connection to Netflix’s servers.
✅ Step 3: Reset Netflix App (if available)
Some versions of the V6 or 360 box allow you to reset individual apps:
Press Home on your remote
Go to Settings > Apps > Netflix
Look for an option to Reset App or Clear Data
(Note: Not all Virgin boxes offer this)
If not, move on to step 4.
✅ Step 4: Use Netflix via App Store or External Device
If Netflix continues to throw UI-800-3 errors on your Virgin box, try using:
Netflix on a Smart TV app
Casting from your phone
Streaming via Fire Stick, Roku, or game console
This helps confirm if the issue is limited to the Virgin Media box.
✅ Step 5: Check Virgin Service Status
Sometimes, Netflix issues on Virgin boxes are due to temporary service outages.
🔍 What Reddit Users Say About Error UI-800-3
💬 Common Causes (according to Reddit):
Corrupted cached data
Netflix app needing a reset or reinstall
Temporary server or device issues
Problems with Virgin Media, Fire Stick, or Smart TVs
✅ Reddit-Approved Fixes (That Actually Work)
🔄 1. Restart the Device
“Unplug your TV or Fire Stick for 60 seconds — fixed it for me.”
🧹 2. Clear Cache/Data
For Android TV or Fire Stick:
Go to Settings > Applications > Manage Installed Apps > Netflix
Choose Clear Cache
Then Clear Data
“Just clearing cache didn’t work, but clearing data + restarting did.” — Redditor
🔁 3. Reinstall Netflix App
Uninstalling and reinstalling forces Netflix to reload everything from scratch.
“Uninstalled Netflix from my Fire Stick and reinstalled. Worked like a charm.”
— r/firetv user
⚙️ 4. Sign Out of Netflix and Sign In Again
Some users say this alone fixed it. Others say it helped after clearing cache.
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