The error code tvq-st-144 typically indicates that information stored on your device needs to be refreshed or that a network issue is preventing the Netflix app from loading properly. It is most common on Smart TVs, Fire Sticks, and Roku devices.
Here are the step-by-step fixes, ordered from the easiest to the most effective.
1. The “Hard” Restart (Most Likely Fix)
Simply turning your TV off with the remote often just puts it in “sleep” mode, which keeps the error stuck in memory. You need to fully cut the power.
Unplug your TV (or streaming stick) directly from the wall outlet.
While it is unplugged, press and hold the power button on the device itself (not the remote) for 5–10 seconds. This discharges any residual power.
Leave it unplugged for at least 1 minute.
Plug it back in and try Netflix again.
2. Reload the Netflix App
If the error screen gives you the option to select “More Details” or “Reload Netflix,” select it. If the screen is frozen, you can force a reload using the remote control trick:
Open the Netflix app (even if the error is on screen).
Press the Back button or the Menu/Settings gear icon.
If you cannot navigate, try this sequence on your remote arrows: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
This should open a hidden “Get Help” or “Sign Out” menu.
Select Reload Netflix or Sign Out.
3. Restart Your WiFi Router
Even if other apps (like YouTube) are working, Netflix often requires a more stable connection and can get “blocked” by a stale router session.
Unplug your modem and router from power.
Wait 30 seconds.
Plug them back in and wait for the lights to stabilize.
4. Reinstall the App (Last Resort)
If the error persists, the app data itself might be corrupted.
Go to your TV’s main app store/menu.
Delete/Uninstall the Netflix app.
Restart the TV (important!).
Download/Install the Netflix app again and sign in.
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