Nationwide Banking App Down | Inability to log in, access accounts

The Nationwide Building Society was experiencing an app / online‑banking service disruption earlier, though it appears to be resolved now.

Here are the details and what you can do:

🔍 What happened

• On 9 Sept 2025, Nationwide’s mobile app and Internet Banking went down for some customers. They reported inability to log in, access accounts or make transfers.

• The building society confirmed: “Sorry, both our Banking app and Internet Bank are unavailable. We’re working to get things back to normal.”

• The reported downtime appears to have ended around 4 pm that day, with service restored.

• During the outage, certain services (cards, ATMs, direct debit/standing orders) were still working, which suggests it was mainly app/online access rather than every banking channel.

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🛠 What you should do if you’re still affected

If you’re still unable to log in or use the app, try the following:

1. Check the service page

   • Visit Nationwide’s [Service Status page](Nationwide Building Society) for updates: “Our Services” → Ways to Bank → Service Status.

2. Update your app

   • Make sure the app is updated to the latest version on your iOS or Android device.

3. Clear app cache / reinstall

   • On Android: Clear data/cache for the Nationwide app. Then restart your phone and try again.

   • On iOS: If clearing isn’t an option, try uninstall → reinstall the app.

4. Try another access method

   • Use Internet Banking via a web browser (if app is down).

   • If you urgently need to access funds: Use your debit card at ATM or in‑store.

5. Contact Nationwide support

   • If you still cannot log in, call Nationwide’s support number. There may be an account‑specific issue (security lock, device compatibility, etc.).

6. Patience

   • If the problem is a widespread backend or maintenance issue (which it appears to have been), you may just need to wait for them to fully resolve it.

✅ Key takeaway

Though the outage appears already resolved, you may still be facing residual effects (for example cached‑data problems or account‑locking). Following the above steps should help restore functionality. If you continue to face issues, it’s worth contacting Nationwide directly.