Nations OTC Online Order : Participating Stores

Nations OTC Online Order : Participating Stores

NationsBenefits provide complete customization so you can offer your members convenient access to healthy food choices. For example, the grocery benefit could be integrated with our over-the-counter (OTC) benefit, introduced on a standalone basis, offered as a reward, or included as part of a flex card program. Any one or more programs can be implemented to best meet your health plan’s needs.


Grocery Benefit

Eating healthier can be challenging, especially for individuals who lack transportation or the financial means to buy healthy groceries. We make accessing healthy foods simple and hassle-free for your members.


If you are a current member and already have an OTC/Grocery card, you can continue using it. Your preset benefit amount will automatically be added to your card in January.

However, you will need to activate your OTC/Grocery card before you can use it. If you are new to a Healthfirst Medicaid Advantage Plus plan or have never activated your account, please call Card Services at 1-888-682-2400 (24 hours a day, 7 days a week) or visit to activate your OTC/Grocery card.

You will need to provide:

1. The OTC/Grocery card number printed on the front of the card.

2. Your Healthfirst Complete Care Member ID card number.

3. Your birthdate (two-digit month, two-digit day, and four-digit year; for example, 05/20/1930).

How NationsBenefits Cards Work

The prepaid Mastercard® cards act like any other payment card and do not interrupt existing checkout processes and flow since NationsBenefits use existing terminals and credit/debit card processing rails.

As a valued member, you have an OTC benefit through NationsOTC® . This gives you access to a wide variety of OTC products. Placing an order is easy. You have five ways to use your benefit allowance and get two-day shipping at no extra cost when ordering items through NationsOTC. Just keep this catalog where it’s handy.

The flex card program administered by NationsBenefits is a solution that can grow with your health plan over time while providing a convenient way for members to use the funds on their card to personalize their care.

You can use it to place future orders. It also has helpful information such as:

• Instructions on how to place an order

• Order form and postage-paid envelope

• Edited list of categories and eligible products

If you need help placing an order, just call 1-877-204-1817 (TTY: 711). Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. Language support services are available if needed, free of charge.

Your Benefits Card Merchant List: Click Here

Nations Benefits Grocery Card Login

• Go to to find a participating store.

• Use the in-store shopping guide in this catalog to see eligible product categories. or scan a product UPC barcode to see if it’s eligible using the MyBenefits app.

The bar code, or UPC symbol, is the series of black vertical lines seen on any product.

To scan the UPC code with the app you will need to:

1. Open MyBenefits app

2. Launch Barcode Scanner

3. Position your phone camera to see the product’s entire UPC barcode

4. Scan product UPC barcode

5. See product eligibility information

You can also call NationsBenefits at 1-877-204-1817 (TTY: 711) to find participating stores and ask about eligible items.

• When you’re finished shopping, select debit at check out. Then, swipe your card. You will not need a PIN to use your card. Your available OTC spending allowance amount will apply to the eligible items. Your total will reflect the OTC savings.

• If your total is more than your available balance, please use another form of payment for the remaining amount.

NationsOTC is your exclusive OTC delivery service. You may use the NationsOTC Home Delivery section of this catalog. Or go to to search by product or UPC code. Then select items you’d like shipped to your home at no extra cost. Online, app, phone, and mail delivery service are only available through NationsOTC, you will not be able to use these options with other retailers.

Nations OTC Online Order


• Log in to your secure online account on the MyBenefits website at to place your order.

• Select the items you would like to buy and follow the instructions for checkout and payment.


• Scan this QR code to download the MyBenefits app on your mobile device or search “MyBenefits” in the App Store or Google Play to get started.

• Select the items you would like to buy and follow the instructions for checkout and payment.


Select the items you would like to buy and call 1-877-204-1817 (TTY: 711) to place your order.

Our Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. They can help you place your order.


• Select the items you would like to buy

• Complete the order form in the back of this catalog

• Send your completed order form using the postage-paid envelope attached to this catalog to:

1801 NW 66th Avenue, Suite 100
Plantation, FL 33313

To ensure that you are able to use your spending allowance before it expires at the end of each quarter, please mail your order form no later than 3/20/23 (first quarter), 6/20/23 (second quarter), 10/20/23 (third quarter) and 12/20/23 (fourth quarter). If you are ordering after these dates, please shop in-store, or place your order online or by phone. If the order form is received after the first day of a new quarter, this order will be applied to the allowance of that quarter. Unused allowances do not roll over to the next quarter.

What is the over-the-counter (OTC) benefit?

A: The OTC benefit offers you a way to get over-the-counter health and wellness products. You order from a list of eligible OTC items in the catalog and NationsBenefits will mail them directly to your home address or P.O. box. You can also go to a participating retail location to use your Aetna Extra Benefits Prepaid card to buy approved items.