nationsbenefits/viva login : Login to View Your Plan Materials – Viva Health

nationsbenefits/viva login : Login to View Your Plan Materials – Viva Health

If you need any assistance logging in to your benefits page or if you would like to receive a hard copy of your plan materials, you may request them from Viva Health Customer Service toll-free at (800) 294-7780 or locally at (205) 558-7474. Representatives are available Monday through Friday between the hours of 8am and 5pm.

Sample Viva Health ID Card

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To access your plan materials above, enter your Family ID number with your ID Suffix number added to the end. You can find these numbers on your Viva Health ID card. The numbers are highlighted in red on the sample card shown here. For this sample, you would enter the numbers “0123456700”.

VIVA Example Insurance Card

Ordering OTC Products is Easy

Online

Visit NationsBenefits.com/Viva.

Phone

Call 877-209-5189 (TTY: 711).

Mail

Complete and mail an order form to NationsOTC

If you need assistance with your order, give us a call at 877-209-5189 (TTY: 711). Member Experience Advisors are available 8am – 8pm until December 31st, 2021. Beginning January 1st, 2022, NationsOTC will be open 24 hours per day, 7 days per week, 365 days per year

Some members have coverage under multiple private plans, such as individual, student, and employer-based coverage. Many times, for example, it is through both their employer and their spouse’s employer. This can lead to confusion for members in terms of which carrier is primary (pays benefits first).

Here are four rules, in terms of priority, for knowing which plan is primary:

  1. The plan with no coordination of benefits provision or non-duplication coverage exclusion is always primary. All Viva Health plans have a coordination of benefits provision.
  2. The plan that covers a member as a subscriber (policyholder) is primary.
  3. The plan of the parent whose birthday comes first in the calendar year is primary with respect to coverage for enrolled dependent children. There are additional rules for divorced or separated parents. See your Certificate of Coverage (COC) or call Customer Service for more information.
  4. Finally, if none of the rules above determine the order of benefits, the plan that has covered you the longest is primary.

Features of the NationsOTC Solution:-

1. CMS-compliant and fully customizable program

2. 24/7/365 live customer service

3. Comprehensive product formulary, including healthy foods and connectivity devices

4. Competitive product pricing.

5. Five national distribution centers.

6. Nationwide 2-day delivery, at no additional cost

Member Portal

Create additional brand affinity by featuring your logo on the portal, which offers:-

  • Robust search options with the ability to filter, sort and search by category, pricing, wallet, and more
  • Product recommendations based on individual needs
  • Expandable product detail pages complete with 360-degree images
  • Benefit tracking to see available dollars to spend on plan-approved products
  • Order tracking with carrier details and frequent status updates

members.nations benefits.com/aetna Activate Card

Open the  Member Portal and the page will be redirect you to the member portal for profile registration. After completing registration, you will be prompted to activate your card if you have OTC Card in your hands.

How does the card work?

Starting January 1, we load the card every quarter with $100. Members can use the card to pay for in-network copayments when visiting a primary care physician (PCP) office, a specialist office, and offices that perform certain other types of services.

If your office accepts Mastercard®, the member can swipe the card as a debit card (with or without a PIN) to pay the copayment amount. The member can pay the full amount in this way. Or, if your office allows the use of more than one payment method, the member can opt to pay a portion of the amount with the card and use a different payment method for the rest of the amount.

What if the card doesn’t work or is declined?

  • Make sure the member is using the card only for a copayment.
  • The card hasn’t been activated. The member can activate their card by calling the number on their activation sticker. That number is 1-877-261-9951 (TTY: 711). The member should call that number to activate the card and then try to pay again.
  • The expense might not be considered eligible under the plan. The member should refer to their Explanation of Coverage (EOC) document.

Need help getting started?

If you have any questions, please call us at 877-439-2665(TTY: 711).

Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. Language support services are available free of charge.

1 Comment

  1. I have Viva Medicare and I have used the same password with Viva Nations since you became part of Viva but this year the log in would not accept my password so I click on forgot password and requested a code thru my e-mail and after about 20 times, I finally got one so I changed my password and still the log in will not accept the new one. I would like to know what is going on with your system. I stayed up monday morning until 2:30 am on the phone to order by phone and after 12 mins I hung up this is unacceptable. I want someone to contact me and get this straighten out. No one should have to go through all of this and before Nations and it was just Viva, I had not problems at all. I am not impress!!!

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