Registering for an account on mysunlife.ca is a straightforward process that gives you access to your benefits, claims, and other account information. You’ll get quick access to your benefits, insurance coverage and investment balances.
Before you begin, make sure you have the following information on hand:
- Your Contract/Policy number
- Your Member ID (also called a Certificate number or Employee ID)
- Your Date of Birth and Postal Code
Step-by-Step Registration Guide
- Go to the Website: Navigate to the official Sun Life Canada website: www.mysunlife.ca.
- Start Registration: On the sign-in page, look for the “I need help” section and click the “Register now” link.
- Enter Your Information: You will be prompted to enter your personal details to find your file. This includes your date of birth, country (which should be Canada), postal code, Contract/Policy number, and your Member ID.
- Verification: The system will verify the information you’ve entered. If it matches, it will proceed to the next step. If not, it may ask you to verify with a temporary registration code sent to you via email or postal mail.
- Create Your Credentials: Once your identity is verified, you will be able to create a unique Access ID (which can be your email address) and a password. You will also be asked to set up security questions.
- Confirmation: After completing these steps, you will receive a confirmation that your account is registered. You can then log in using your new Access ID and password.
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Important Notes
- Temporary Code: If Sun Life doesn’t have your email address on file, they will send a temporary registration code by postal mail, which can take 7 to 10 business days. You’ll need this code to complete the registration process.
- Mobile App: Once you have registered online, you can use the same Access ID and password to sign in to the “my Sun Life (Canada)” mobile app, available on both the Apple App Store and Google Play Store.
- Direct Deposit: To get your claims paid faster, you should sign up for direct deposit after you have registered your account on the website.
How do I find my Sun Life member ID?
To find your Sun Life member ID, you can check the following sources:
1. Your Sun Life Benefits Card
Your member ID is typically printed on your Sun Life benefits card. This card is issued when you sign up for benefits through your employer or plan sponsor.
The ID number is usually located under your name and might be listed as “Member ID” or “Policy Number”.
2. Plan Sponsor or Employer
If you don’t have a card or can’t find your member ID, contact your employer or the HR department. They can provide you with the group plan number and certificate number, which are also required for registration.
3. Your Sun Life Benefits Statement
If you’ve received any statements from Sun Life regarding your benefits (e.g., claims, coverage), your member ID should be listed there.
4. Call Sun Life Customer Support
You can call Sun Life customer service to ask for your member ID. They’ll verify your identity and provide it to you.
Sun Life’s customer support:
Phone number: 1-877-786-5433 (for Canada).
Website: Contact page.
5. Login to Sun Life Account
If you already have an online account with Sun Life, you can log in to your account, and your member ID may be visible in your profile or under the “Plan Details” section.
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