If your MyQ app is not working, it is likely due to a connection sync issue rather than a total service outage, although there have been some specific hiccups with notifications reported in late November 2025.
Here is a step-by-step troubleshooting guide based on the most common current issues.
1. Check Current Service Status
Status: As of late November 2025, the MyQ servers are generally operational.
Known Bug (Nov 2025): There are active reports from users (especially on Android) that push notifications for opening/closing have stopped working or are delayed, even though the app still controls the door. This appears to be a bug in the latest app update or a conflict with recent Android security patches.
2. Quick Fixes (Try these first)
Toggle Wi-Fi vs. Mobile Data:
Turn off your phone’s Wi-Fi and try controlling the door using cellular data (5G/4G). If it works, your home IP address might be temporarily blocked or having routing issues with the MyQ server.
Force Close & Relaunch:
iPhone: Swipe up from the bottom, find the MyQ app, and swipe it up to close.
Android: Go to Settings > Apps > MyQ > Force Stop.
Check the “Monitor Door Only” Error:
If the app says “Monitor Door Only,” it means the hub has lost its connection to the garage door opener motor. You typically need to tap that error message and follow the “re-pair” prompts, which involves pressing the “Learn” button on your actual garage motor.
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3. If the Device shows “Offline”
If your hub or opener shows a red “Offline” indicator in the app:
Power Cycle the Hub: Unplug your MyQ Wi-Fi Hub (the small square box) or your Garage Door Opener (if it has built-in Wi-Fi) from the power outlet. Wait 30 seconds and plug it back in.
Wait for the LED: Watch the LED light on the hub.
Solid Green: Connected to internet. (If app still says offline, log out and back in).
Flashing Blue: Ready to be set up. You need to go into the app and “Update Wi-Fi Settings.”
Flashing Green: Connected to router, but no internet. Restart your home router.
4. Advanced Troubleshooting
VPNs: If you use a VPN on your phone (like NordVPN or Google One VPN), turn it off. MyQ often blocks traffic from known VPN servers for security reasons.
DNS Settings: If you recently changed your router’s DNS (e.g., to Cloudflare or Google), try reverting it to your ISP’s default.
Uninstall/Reinstall: Delete the app entirely and reinstall it. This clears corrupted cache files that often cause “login loops.”
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