The most common myGov login errors occur due to incorrect credentials, VPN or browser issues, device glitches, account lockout, or forgotten information.
Here are the best steps to resolve these problems, based on recent user experiences and official guidance.
🔧 Common myGov Login Errors & Fixes
1. “Something went wrong” / “Unexpected error”
Fix: This is usually a temporary issue. Try:
Refreshing the page.
Clearing browser cache and cookies.
Using a different browser (Chrome or Edge work best).
Trying again later.
2. “Incorrect username or password”
Fix:
Double-check your login details.
If needed, click “Forgot username” or “Forgot password” on the login page.
Make sure Caps Lock isn’t on.
3. Error receiving SMS codes (2FA)
Fix:
Ensure your mobile number is correct.
Check your phone signal.
Try resending the code after 60 seconds.
If you’re overseas, SMS may not arrive — consider updating your contact method.
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4. Locked out of your account
Fix:
After multiple failed login attempts, your account may be locked.
You’ll need to call myGov support: 📞 13 23 07 (Mon–Fri).
5. Service Unavailable / Maintenance
Fix:
Check for scheduled maintenance on myGov’s official Facebook or Twitter pages.
Try again later.
RFM10A Error
⚙ Common causes of RFM10A
Your sign‑in details (email/username) might have been disabled or locked by the system.
There could be a temporary system or server issue on the myGov / service side.
There may be a conflict with your browser, device, or network (e.g. cached session, browser cookie corruption).
The account could have been forced to use different sign‑in methods (e.g. myID / Digital ID) and the old method is no longer accepted.
Some users report that using username instead of email helped bypass the error.
✅ What you can try to fix / work around it
Use your username instead of email
If you usually log in with your email, try using the myGov username (the 8‑digit one) if you still have it. Some users said this worked for them.
Clear browser cache / cookies / try a different browser or incognito mode
This is standard troubleshooting and might remove stale session data.
Try a different device or network
Use a mobile vs desktop, or switch from WiFi to mobile data, just to rule out local network issues.
Disable VPN / proxy / ad blockers
Sometimes these interfere with authentication flows.
Reset your password / force refresh sign‑in methods
On the sign in page, use “Forgot password” or any “Unlock account” or “Reset sign in method” options.
Recover or upgrade to Digital ID / myID / passkey login
If your account is set to require a newer login method (Digital ID / myID), older methods might be disabled.
Contact support / have them “release your email address”
If nothing else works, you may need the help desk to intervene: release your email or reset your sign-in configuration so you can log in again.
Relevant contact lines (if you’re in Australia / using Australian services):
National Customer Service Line (for Workforce / DEWR): 1800 805 260
myGov helpdesk: 13 23 07 (Option 1)
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