mybenefitscenter com Check Your Balance

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mybenefitscenter com Check Your Balance

To check your Balance, Sign in to or call 1-855-788-3466 (TTY: 711). Please double check that your card is active and has a balance. 

As an Elderplan member, you have an Over-the-Counter (OTC) benefit that allows you to get OTC products you may need. Simply order online at, call (855) 653-3175 (TTY: 711), or mail your completed order form. Your order will be shipped directly to your door.

Members of health plans in the modern era of rapid-fire e-commerce and altering consumer behaviour anticipate the same speed as that offered by the major global retailers. Because of this, NationsOTC® promotes healthcare consumerism by providing OTC (over-the-counter) benefits.

NationsOTC provides over-the-counter benefit administration services to health plans seeking an affordable, comprehensive solution in supplemental OTC services and product fulfillment. Hundreds of brand-name and generic products, health and wellness items, first-aid supplies, and a variety of foods are available across CMS-approved categories for home delivery nationwide at no additional cost.

How to Place an Order:

You have 24/7 access to your Convey Benefits OTC website, to place an order:

‣ Go to

‣ Log in by using your card number. Select the items you want and place the order. Please allow 5-7 business days from the time your order is placed.

If you need any assistance, please call the Order Fulfillment Center Monday – Friday from 8 a.m. to 11 p.m. EST at (855) 653-3175 (TTY: 711). Our friendly and knowledgeable advocates are happy to help you take full advantage of your OTC benefit.


How long will it take to receive my catalog order?

Most orders will arrive in less than 7 business days. It may take longer during peak volume periods as well as for orders that have hazardous items. If you have not received your order within 14 days please call OTC Health Solutions at 1-855-788-3466 (TTY: 711) Monday to Friday, from 8 AM to 10 PM Central time

Also Read : TNT Activate Code

Activate your card

1. Call 1-888-682-2400 (TTY: 711) and enter your gift card number and date of birth.

2. Or visit to activate online.

Your card has been loaded with $15 and can be used to purchase over-the-counter (OTC) medicines and healthy products. Cards will be loaded every quarter on the first day of the quarter.

To check your card balance, call 1-888-682-2400 or go to

Need help getting started?

If you have any questions, please call us at 877-439-2665(TTY: 711).

Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. Language support services are available free of charge.

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