my.roku.com/subscriptions | Managing Roku Subscriptions

You can manage, cancel, or update your Roku-billed subscriptions by visiting the official page: https://my.roku.com/subscriptions. Locate the active subscription you want to end.

Quick Guide to Managing Subscriptions

Once you sign in, you will see two lists: Active Subscriptions and Expired Subscriptions.

To Cancel a Subscription:

1. Locate the active subscription you want to end.

2. Click Manage subscription.

3. Select Turn off auto-renew.

   • Note: The subscription will remain active until the current billing cycle ends, but you will not be charged again.

To Update Payment Method:

• Go to my.roku.com/payment/account to update your credit card or PayPal info. This will apply to all Roku-billed subscriptions.

Troubleshooting: “I can’t find my subscription!”

If you are being charged but the subscription is not listed on that page, it is likely for one of these three reasons:

1. You are billed directly by the service (Not Roku)

Roku acts as a middleman for many channels, but not all. If you signed up via the Netflix, Hulu, or Disney+ website directly, your billing is handled by them, not Roku.

• Fix: Log in to the service’s own website (e.g., netflix.com or disneyplus.com) to cancel.

2. You have a second Roku account

It is common to accidentally create a second account when setting up a new device.

• Fix: On your TV, go to Settings > System > About. Check the email address listed there. If it is different from the one you logged into on the website, you are looking at the wrong account.

3. It is a “Premium Subscription” on The Roku Channel

Sometimes subscriptions are hidden inside “The Roku Channel” rather than appearing as a standalone app.

• Fix: On the subscriptions page, look specifically for a line item that says “The Roku Channel” or look for the specific channel name grouped under that heading.

Also Read : Realms 504 Error | Gateway Time-out Error

How to Read Your Bank Statement

Your bank statement often tells you where the charge is coming from:

• “Roku for [Channel Name]” (e.g., “Roku for HBO Max”): This is billed by Roku; manage it at the link above.

• “The Roku Channel”: This is a premium subscription inside Roku’s own free channel app.

• “[Channel Name]” directly (e.g., “Netflix.com”): This is not billed by Roku; you must contact the service directly.