MLB TV Authentication Error | Steps to Resolve

An “authentication error” on MLB.TV means the app or website is having trouble verifying your subscription or user account. This is a common issue and can usually be resolved with a few troubleshooting steps.

Common Causes of the Error

• Login Credentials:

  • Your username or password might be incorrect. This is especially common if you’ve recently changed your password.

• Corrupted Data or Cache:

  • The app or browser may have stored old or corrupted login information, which prevents a new, successful login.

• Subscription Issues:

  • Your subscription may have expired, or there may be a billing problem.

• Third-Party Provider:

  • If you access MLB.TV through a cable provider (like DIRECTV) or a service like Amazon Prime Video, the issue could be with their authentication.

• VPN or DNS Service:

  • Using a VPN or Smart DNS service to bypass blackout restrictions can sometimes cause authentication failures if the service is not working correctly or the IP address is blocked.

• App or Device Glitches:

  • The MLB app itself may have a temporary bug or conflict with your device’s operating system.

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How to Fix the Error

Follow these steps in order, as they progress from the simplest to the more involved solutions.

1. Log Out and Log Back In:

   • This is the most effective and first step to take. Log out of the MLB app on all of your devices.
   • Restart the app, and then log back in with your correct email and password.

2. Clear App Data and Cache:

   • On a streaming device (e.g., Fire TV, Roku): Go to the device’s main Settings, find the MLB app, and select the options to Force Stop and Clear Data/Cache. You will need to log back in after this.
   • On a mobile device (iOS/Android): Go to your device’s Settings, find the MLB app, and clear the app’s cache and data. You may also need to reinstall the app entirely.
   • On a web browser: Clear your browser’s cache and cookies for the MLB.TV website.

3. Check Your Subscription Status:

   • Log in to your account directly on the official MLB.com website to ensure your subscription is active and there are no payment issues.
   • If you purchased your subscription through a third-party like Amazon, Google Play, or Apple, check your account with that service to confirm your subscription is active.

4. Disable Your VPN or Smart DNS:

   • If you are using a VPN or a DNS service, turn it off completely and try logging in again. If you can log in, the issue is with the VPN’s connection. You may need to switch to a different server location or contact your VPN provider for assistance.

5. Restart Your Device and Network:

   • Power cycle your streaming device (phone, tablet, smart TV, etc.).
   • Unplug your internet modem and router for at least 60 seconds, then plug them back in and allow them to fully reconnect.

6. Contact MLB.TV Support:

   • If none of the above steps work, the issue may require technical assistance from MLB.TV. You can visit their official support page for help or contact them directly. Their support team can check for any specific issues with your account on their end.