To activate, go to the official Metro by T-Mobile activation page www.metrobyt-mobile.com. Follow the on-screen prompts. You’ll be asked to enter your new phone’s IMEI number and your account PIN.
Here’s how to activate a new phone with Metro / MetroPCS (Metro by T‑Mobile):
✅ Before you begin: what you’ll need
A compatible and unlocked phone (or one that’s already Metro‑compatible)
The IMEI or device ID (you can get it by dialing *#06#)
A SIM card (or eSIM if your device supports it)
Your payment method for the plan (credit/debit card, etc.)
(If you want to port your number) your old carrier’s account info, PIN, etc.
🛠 Ways to activate
Here are the common methods:
1. Online via Metro’s activation portal
Go to Metro by T-Mobile’s activation page and follow the prompts.
You’ll pick a plan, enter your device’s IMEI, provide personal information, and pay for your service.
If the phone or SIM was shipped to you, activation instructions are often in your confirmation email.
Note: activation via the online portal often avoids activation fees.
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2. By phone (automated / customer service)
Using another phone, call 1‑888‑8METRO8 (i.e. 1‑888‑863‑8768).
The automated system or a representative will guide you through activation, including entering your IMEI and setting up your plan.
If your new device is a Metro device, you may be able to dial *228 to activate.
3. In a Metro store
Visit a physical Metro by T-Mobile store and ask a representative to activate your phone for you.
This is useful if you face issues with online or automated routes.
Be sure to bring your device, SIM (or eSIM info), and any account or porting details.
4. Swap SIM / “Switch Phones” via app or account
If you already have a Metro SIM/line and are just switching devices:
Insert your SIM into the new phone.
Use the MyMetro app or the Metro website to “Switch Phones” / “Swap Device.”
The system may prompt you for the new IMEI and confirm the swap.
⚠️ Common pitfalls & tips
The phone must be unlocked (if from another carrier) and compatible with Metro’s network.
In some cases, you may be charged an activation or device change fee, especially if done in-store.
After activation, you may need to restart your phone or wait a few minutes for service to “connect.”
If your phone has never been on Metro’s network before, activation may be trickier. Some users report needing store or customer service help.
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