Medi Cal Phone Number in California | General Medi-Cal Assistance

Medi-Cal General Inquiries: 1-800-541-5555 . This is a statewide toll-free number for general questions about eligibility, benefits, and services.

If you’re looking to contact Medi-Cal in California, here are the key phone numbers and what they’re used for:

General Medi-Cal Assistance (Statewide)

• Medi-Cal Telephone Service Center (TSC) – For general Medi-Cal inquiries, billing issues, provider questions, and eligibility:

  • 1‑800‑541‑5555

  • TTY (Hearing Impaired): 711 or 916‑635‑6491

• Office of the Ombudsman – If you have unresolved issues with a managed care or mental health plan:

  • 1‑888‑452‑8609

  • TTY/TDD: 711

Specialized Medi-Cal Services

• Medi-Cal Dental (Denti-Cal):

  • Member Services: 1‑800‑322‑6384

  • TTY: 1‑800‑735‑2922

• Medi-Cal Pharmacy (Medi-Cal Rx):

  • Available 24/7 for prescription or pharmacy benefit help:
    1‑800‑977‑2273 (TTY same)

• Enrollments & Managed Care Plans:

  • To enroll or make changes via Health Care Options:
    1‑800‑430‑4263 (TTY: 1‑800‑430‑7077)

• State Hearings (Appeals):

  • To file a hearing: 1‑800‑952‑5253

  • TDD: 1‑800‑952‑8349

• Fraud & Abuse Reporting:

  • Beneficiary Fraud: 1‑800‑822‑6222

  • Provider or Elder Abuse: 1‑800‑722‑0432

Also Read : Winter Heating Allowance Scam Text

Additional Resources

• Substance Use Disorder (SUD) Referral:
  1‑800‑879‑2772

• County-based Service Lines:
  For localized support like applying, checking eligibility, or scheduling, contact your county’s social services or Medi-Cal office—numbers are available on the state directory.

Helpful Tips—From Real User Experiences

People often face long wait times or dropped calls when calling Medi-Cal. Here are some community-tested tips:

• Call right when the line opens, usually 8 AM, for a better chance of getting through.

• Try calling early in the week or very early in the morning.

• When dealing with county-specific Medi-Cal offices, an ombudsman can often help intervene effectively.

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