There is a major network outage reported for Maxis and Hotlink users today, Sunday, December 21, 2025. If your data stopped working recently, it is likely due to this widespread issue rather than a problem with your phone.
1. Current Status: Service Disruption
What is happening: Users across Malaysia (specifically Klang Valley, Penang, Johor Bahru, and Kuching) are reporting “No Service,” “Emergency Calls Only,” or total loss of mobile data.
Cause: Maxis has acknowledged a technical issue affecting voice and data services.
Solution: You likely need to wait for Maxis to fix the server-side issue. You can check their official X (Twitter) page
@MaxisListensfor real-time updates.
2. Troubleshooting (If you are Roaming)
Since your current location appears to be India, you might be trying to use Maxis Roaming. If the outage in Malaysia is not the cause (or if the core network is fine but roaming is stuck), try these steps:
A. Turn on Data Roaming
Go to Settings > Mobile Data > Mobile Data Options.
Ensure Data Roaming is toggled ON. (It is off by default).
B. Manually Select a Network
Your phone might be trying to connect to a weak partner network.
Android: Settings > Connections > Mobile Networks > Network Operators > Turn off “Select Automatically”.
iOS: Settings > Mobile Data > Network Selection > Turn off “Automatic”.
Wait for the list to load and select Airtel or Vi (Vodafone Idea), as they are common roaming partners for Maxis in India.
C. Check APN Settings
If you have signal bars but no “4G/5G” icon, your internet settings might be wrong.
Name: Maxis
APN:
unet(orbbnetfor some older plans)Username/Password: Leave blank
Authentication Type: PAP or CHAP
D. Check Your Roaming Pass
Dial
*100#to access the Easy Menu.Ensure you have an active Data Roaming Pass or sufficient credit, as pay-per-use data is extremely expensive and often blocked by default to protect your balance.
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