Using their Centrelink online account through myGov or the Express Plus Centrelink mobile app, customers can book a phone appointment or a face to face appointment at their chosen service centre.
Here’s a clear breakdown of how to do it—plus what to expect and some useful tips from recent user experiences.
How to Book an Appointment with Centrelink
Online via myGov or Express Plus Centrelink App
The easiest and fastest way is to book online:
Sign in to your Centrelink online account via myGov or open the Express Plus Centrelink mobile app.
Navigate to “Manage appointments” or “Appointments”.
Choose between:
A 15-minute phone appointment
A 30-minute face‑to‑face appointment at your local service centre
You can also reschedule or cancel appointments through the same portal.
Since the national rollout, over 500,000 appointments have been booked online, and this system has been transformative for many.
Video Chat Appointments
Video appointments are available—but only if offered.
If you receive an invitation:
Sign in to your account and go to Manage Appointments.
Click “Join meeting” a few minutes before your timeslot.
Use Edge or Chrome, and have your camera and microphone enabled
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What to Expect
Appointments can include help with Youth Allowance, JobSeeker, Age Pension, Disability Support, Parenting Payments, and more.
They’re offered at over 300 service centres across Australia.
Online booking has slashed wait times and improved convenience.
Common Issues Shared by Users
Despite overall improvements, some users still face frustrations:
Website glitches: Reports of appointments disappearing, systems crashing, or calendars not loading properly.
Missed calls: Centrelink sometimes calls from a private number and appointments go unanswered. Users may receive vague reminders but no actual call.
Phone lines overwhelmed: Many users note that calling Centrelink directly is nearly impossible—long hold times or disconnections are common.
User voices:
“Tried to book — online calendar wasn’t working… nobody called… website down… got hung up on.”
— Reddit user recounting multiple failures with online and phone booking.
“After about 5 mins a drop‑down appeared with dates & times.”
— Persistence can pay off.
If You Can’t Book or Something Goes Wrong
Keep refreshing the booking page—availability sometimes pops up.
Try calling very early, like at 8 am, when lines might be less congested.
If booked via phone fails, check your app again—sometimes you’ll need to rebook.
If an appointment disappears or you’re unsure, visiting a service centre in person can sometimes be more effective—many users say walk-ins are still accepted.
Summary Table
| Booking Method | Steps & Notes |
|---|---|
| Online (myGov / App) | Sign in → Go to Appointments → Book/reschedule/cancel |
| Video Chat (if invited) | Join via link on appointment letter/app → Use Chrome/Edge |
| Phone (call Centrelink) | Possible but often hard to get through |
| In-Person at Service Centre | Walk-in is still an option; tickets usually issued |
Key Takeaway
Use online booking first—it’s convenient, efficient, and available for many services.
⏳ Be patient and persistent if the system seems glitchy.
Phone lines remain overloaded, so online is generally better.
If all else fails, visiting a Centrelink service centre in person may still get you seen.
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