If you’re looking to reach Macy’s customer support by phone, here are the most reliable and up-to-date contact numbers, based on recent and credible sources:
Primary Customer Service Numbers
General Customer Service (U.S.): 1‑800‑289‑6229 (1‑800‑BUY‑MACY)—available 24/7 for order support, returns, product inquiries, and general assistance.
Specialized Support Lines
Credit Card Services: 1‑888‑257‑6757 — for billing, rewards, and account-related queries.
Furniture & Mattress Inquiries: 1‑888‑822‑6229.
Wedding & Gift Registry Support: 1‑800‑568‑8865.
Macy’s Backstage (off‑price stores): 1‑877‑876‑2297.
International Customers: +1‑513‑573‑7912 — for support with international orders.
Corporate Contacts
Headquarters (Corporate Office):
Cincinnati, OH: (513) 579‑7000.
New York, NY: (212) 494‑1602.
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Summary at a Glance
| Purpose | Phone Number |
|---|---|
| General Customer Service (U.S.) | 1‑800‑289‑6229 |
| Credit Card Assistance | 1‑888‑257‑6757 |
| Furniture & Mattress Support | 1‑888‑822‑6229 |
| Wedding & Gift Registry Help | 1‑800‑568‑8865 |
| Macy’s Backstage Inquiries | 1‑877‑876‑2297 |
| International Orders Support | +1‑513‑573‑7912 |
| Headquarters (Cincinnati) | (513) 579‑7000 |
| Headquarters (New York) | (212) 494‑1602 |
Tips from Other Customers
Some Reddit users shared the following insights:
“I have used the 800‑289‑6229 phone number many times…”
“No, it’s normal to ask for the full card number… because they need the full number to find your card.”
These anecdotes suggest that while experiences may vary, using the official customer service number is standard practice, and agents may sometimes request full card numbers for verification purposes.
Recommendations
Have your order number, card details, or registry info ready when calling—it can save time.
Call during off-peak hours—early mornings or evenings on weekdays—can reduce wait times.
For international assistance, the dedicated line ensures your call goes to the right team.
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