If the Libby app isn’t working, there could be a variety of reasons, and luckily, most of them can be fixed fairly easily. Close the app completely and then restart it. This can often fix minor glitches.
Here are some troubleshooting steps to help you get Libby back up and running:
1. Check Your Internet Connection
Wi-Fi or Data: Make sure you’re connected to a reliable internet source. Sometimes, Libby requires an active connection to download books or sync with your library account.
Switch Networks: If you’re on mobile data, try switching to Wi-Fi (or vice versa) to see if the connection improves.
2. Restart the App
Close and Reopen: Close the app completely and then restart it. This can often fix minor glitches.
On iPhone: Double-tap the Home button or swipe up from the bottom of the screen to view open apps, and swipe Libby off the screen.
On Android: Tap the multitasking button (the square icon) and swipe Libby off the screen.
3. Check for App Updates
Make sure you’re using the latest version of the app. Sometimes an outdated version can cause issues.
On iOS: Go to the App Store, search for Libby, and tap Update if it’s available.
On Android: Go to the Google Play Store, search for Libby, and tap Update.
4. Log Out and Log Back In
Sometimes a simple sign-out and sign-in can fix issues:
Open the Libby app.
Go to Settings (tap the icon in the top right).
Tap Log Out.
Sign back in using your library card and PIN or any account linked to your library.
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5. Clear Cache and Data (Android)
On Android, clearing the app’s cache and data can help if it’s not functioning properly.
Go to Settings > Apps > Libby.
Tap Storage.
Tap Clear Cache (and optionally Clear Data if needed).
Restart the app.
6. Reinstall the App
Uninstall and Reinstall: If none of the above works, try uninstalling and reinstalling the Libby app. This can clear up any corrupted files or settings that may be causing the issue.
7. Check Your Library Account
Ensure your library card is active and that you still have access to the library’s digital content. If your library account has expired or there are issues with your membership, that could prevent Libby from working.
You can also check if your library has outages or issues with their digital lending services.
8. Update Your Device
iOS: Make sure your iPhone or iPad is running the latest version of iOS.
Android: Make sure your Android device is updated to the latest software version. Sometimes compatibility issues arise with older versions of the operating system.
9. Libby Support
If nothing works, you can reach out to Libby’s support team directly. Here’s the link for Libby Help: Libby Help
They can provide you with more advanced troubleshooting or fix bugs in the app if it’s a known issue.
10. Alternative Solutions
If the issue persists, you might try using the OverDrive app, which is the parent app of Libby, or try accessing your library’s digital collection directly through the OverDrive website (overdrive.com).
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