If you’re having trouble with the Kayo app on your TV, it can be frustrating, especially when you’re trying to watch a live game. Since the issue could be caused by several factors, it’s best to go through a checklist of common troubleshooting steps.
Here are the most common fixes for Kayo not working on a smart TV:
1. Check Your Internet Connection
Kayo requires a stable internet connection to stream smoothly. A speed of at least 7.5 Mbps is recommended for HD streaming.
- Run a speed test: Use your phone or a computer connected to the same network to check your internet speed.
- Reboot your modem/router: Unplug your modem and router for about 30 seconds, then plug them back in. Wait a few minutes for the connection to re-establish before trying Kayo again.
2. Reboot Your TV and Reinstall the App
Just like with any other device, a simple restart can clear up temporary glitches.
- Power cycle your TV: Turn off your TV, and unplug it from the power outlet for a minute. Then, plug it back in and turn it on.
- Delete and reinstall the Kayo app: Go to your TV’s app store or settings, uninstall the Kayo app, and then reinstall it. This ensures you have the latest version and can fix any corrupted app files.
3. Clear the App Cache
Over time, apps can accumulate temporary data (cache) that can cause performance issues.
- Go to your TV’s settings, navigate to the apps section, find the Kayo app, and select the option to clear the cache. This removes temporary files without deleting your login information.
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4. Check for TV and App Updates
Running outdated software can lead to compatibility issues.
- Update your TV’s software: Check your TV’s settings for a “Software Update” or “System Update” option. Install any available updates.
- Check for app updates: Go to your TV’s app store and ensure the Kayo app is on the latest version.
5. Verify Device Compatibility
Kayo is not supported on all smart TVs.
- Make sure your TV is a compatible model. Kayo’s website provides a list of supported devices, including specific models from manufacturers like Samsung, LG, Hisense, and others. Older TVs or TVs running an unsupported operating system may not be able to run the app.
6. Other Factors to Consider
- VPNs: Kayo is geo-restricted to Australia. If you are using a VPN, you’ll need to disable it as it can prevent the app from functioning correctly.
- Simultaneous Streams: Check your Kayo subscription to see how many screens you can stream on at once. If you have too many devices connected, it can cause streaming issues or a “screen limit” error.
- Error Messages: If you are seeing a specific error code (e.g., “Video Network Error” or “Error 3006”), you can search Kayo’s help center for a solution specific to that code.
If you’ve tried all of these steps and the problem persists, it’s a good idea to contact Kayo’s customer support.
1️⃣ Quick Summary
| Step | What to Do | Why It Helps |
|---|---|---|
| Restart TV & Internet | Turn your TV/streaming box off, unplug it for 30 seconds, also reboot your router. | Clears stuck app/network processes. |
| Update You | Go to Google Play Store (on smart TV or Chromecast) → My Apps → Update. | Fixes known bugs. |
| Update TV/Device Software | In TV settings → System/Software update. | Keeps app compatible with your device OS. |
| Log Or | In Kayo app settings → Sign out → Sign back in. | Resets session data. |
| Clear Cache/Data (Android TV) | Settings → Apps → Kayo → Clear cache (and Clear data if needed). |
If It Still Doesn’t Work
Check your S – Sometimes outages are on their end.
Reinstall the App – Delete → Reinstall fresh from app store.
Contact Kayo Support – They can confirm if it’s a known bug with your TV model or firmware.
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