Kaplan Website Down Fix | 500: Internal Error

October 19, 2025 Freddy Error Fix 0

If you’re unable to sign in or access the Kaplan, Inc. website or portal, it may be due to either a site‑wide outage or something on your end. Here’s a detailed guide on how to check the status and fix common local issues.

✅ Step 1: Check if Kaplan’s site is down overall

  • Monitoring services indicate that the main Kaplan site is currently up.

  • However, there are user reports of login problems or partial outages. For example:

    “I can’t access anything on my Kaplan bar prep since this morning … they told me it may take up to 72 HOURS for them to fix it.”

    “500: Internal Error … Down here as well.”

  • So even though the site is technically reachable, certain services (login, course access) may be disrupted.

If you see an error message like “Internal Server Error”, “Cannot sign in / wrong credentials”, or a page that never loads, the next steps will help.

🛠 Step 2: Troubleshoot the issue on your end

Here are things you can try to fix the problem from your side. Many of these are recommended by Kaplan’s support pages.

A. Clear browser cache & cookies

  • Full refresh: Press Ctrl + F5 (on Windows) or Cmd + Shift + R (on Mac) to force reload.

  • Clear cookies and cached files in your browser settings.

  • Then attempt to log in again.

B. Use a supported browser and disable extensions

  • Kaplan recommends current versions of Chrome, Firefox, or Safari.

  • If you’re using an old browser (or e.g., Internet Explorer), switch to a modern one.

  • Try logging in via incognito/private mode to disable browser extensions that might interfere.

C. Disable VPN / Proxy / Network restrictions

  • Some corporate networks, school WiFi, or VPN/proxy services may block or delay website access.

  • Try switching to a different network (e.g., your phone’s mobile data) to see if it works.

D. Flush DNS / Try alternate DNS servers

  • On Windows: open Command Prompt → ipconfig /flushdns.

  • Alternatively, switch your DNS to Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1) as slower/blocked DNS may cause login problems.

E. Check for regional portal or sub‑site issues

  • Kaplan has different portals depending on region/program. For example:
    Kaplan Financial Education lists specific “System Requirements / Login Help” for their platform.

  • If you have a specific course (CFA, MCAT, etc.), you may need to reach the correct regional login page.

📞 Step 3: Contact Kaplan support if the problem persists

If you’ve tried the troubleshooting above and still cannot sign in or access your course, contact Kaplan’s tech support. Here are some useful links & contacts:

  • For general U.S. & Canada: “Contact Us & Sign In” page for U.S. & Canada region.

  • Technical Support (Kaplan Financial Education): Phone: 800‑824‑8742 (U.S.) or +1 608‑779‑8301 (International).

  • You may need to provide:

    • Your username/email

    • The program/course you’re enrolled in

    • A screenshot of any error message

    • The browser and device you’re using

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