If you’re encountering an error with JakOne Mobile, Update JakOne Mobile to the latest version from Google Play or Apple App Store. You may also need to clear the app cache or reinstall the app.
Here’s how you can troubleshoot it effectively, based on recent reports and common issues:
Common Causes of JakOne Mobile Errors
System Maintenance or Security Triggers
Major service disruptions have occurred during national holidays—most notably around Lebaran—because of enhanced security protocols or routine system maintenance. This led to failures in interbank transfers, QRIS payments, and other functionalities.
However, these services (such as RTOL interbank transfers) have since been restored.
Blocked PIN
If you’ve entered your PIN incorrectly three times, your account may become locked as a security precaution.
App or System Glitches
Errors can also happen due to:
Unstable internet connection
Outdated app version
Server-side issues affecting the app’s performance
Forgotten User ID
Unable to recall your User ID? The app provides an option to retrieve it using your National ID (NIK).
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Solutions to Try
A. If the issue stems from system maintenance or disruptions
These are typically resolved by Bank DKI in stages. RTOL interbank transfers have been restored, though BI-Fast transfers may still be delayed.
What you can do: Monitor official social media channels, or simply wait a few hours and retry.
B. If your PIN is blocked
Try not to force multiple PIN entries.
Use the app to change your PIN or reach out to Bank DKI’s call center for assistance.
C. If the app won’t launch properly
Verify your internet connection is stable.
Update JakOne Mobile to the latest version from Google Play or Apple App Store.
You may also need to clear the app cache or reinstall the app, if necessary.
D. If you’ve forgotten your User ID
Open the app, tap “Forgot Password”, then choose “Forgot User”.
Enter your NIK (National Identity Number) to retrieve your account details.
When to Contact Bank DKI Support
If none of the above resolves your issue, it might be time to reach out directly:
Call Center (24/7): 1500‑351
Main Office (Jakarta): (021) 80655555
You can also connect via official social media platforms for updates.
Quick Troubleshooting Checklist
| Issue Type | Solution |
|---|---|
| System downtime/maintenance | Wait, then retry; monitor official updates |
| PIN blocked | Use app’s PIN reset feature or call support |
| App won’t open or errors | Check connectivity, update app, try reinstalling |
| Forgotten User ID | Use “Forgot User” option with NIK inside the app |
| All else fails | Contact Bank DKI Call Center (1500‑351) |
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