As of February 18, 2026, there are no confirmed reports of a widespread outage for the PTSB (Permanent TSB) app in Ireland.
However, users often encounter specific “local” issues that can make the app feel “down.” Based on the latest status and common fixes, here is how you can troubleshoot:
1. Check for Current Status
Official X (Twitter): Check @askptsb. They are very active and usually post immediately if there is a known technical glitch affecting the mobile app or Open24.
DownDetector: Check the Ireland-specific DownDetector page for “Permanent TSB” to see if other users are reporting spikes in the last hour.
2. Common Fixes for “App Not Loading”
If the bank says it’s online but your app isn’t working, try these steps which resolve 90% of PTSB login issues:
Biometric Bug: If your Face ID or Fingerprint login is failing, restart your phone. PTSB’s app is sensitive to device security updates; if your biometrics are disabled after too many attempts, you must re-enable them in your phone’s main settings first.
Update Required: Check the App Store or Google Play. PTSB frequently pushes mandatory security updates (like the v12.1 update from late 2025) that prevent the app from opening until you are on the latest version.
VPN/Location: If you are currently outside of Ireland, the app may block connections from certain foreign IP addresses for security. Try disabling your VPN if you have one active.
3. Alternative Ways to Access Your Money
If the app remains stuck, you can still use these methods:
Open24 Online: Try logging in via a mobile or desktop browser at Open24.ie.
Automated Phone Banking: Call 0818 50 24 24 (or +353 1 212 4101 from abroad) to check your balance or move money between your own accounts.
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