Is Onshape Down | Onshape Status 502 Bad Gateway

The “502 Bad Gateway” error you are seeing is likely a temporary communication issue between your network and their servers, rather than a system-wide outage.

Current Status Overview

• Onshape CAD Service: ✅ Operational (All Regions)

• Website & Support: ✅ Operational

• Recent History: There was a known incident yesterday (Nov 24) where users were “Unable to open documents,” but this has been marked as Resolved.

What “502 Bad Gateway” Means

A 502 error means that one server on the internet received an invalid response from another server. In the context of Onshape, it usually means your browser sent a request, but a “middleman” server (like a load balancer or gateway) couldn’t get a proper answer from the main Onshape application database.

Also Read : MyQ App Not Working

Troubleshooting Steps

Since the platform is officially up, try these steps to clear the error:

1. Hard Refresh: Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) to force your browser to reload the page directly from the server, ignoring the cache.

2. Clear Browser Cache: Old “cookies” or cached files from yesterday’s outage might be confusing your browser. Clear your cache for onshape.com.

3. Try a Different Network: If you are on a restrictive corporate or school network, the firewall might be blocking the connection. Try accessing it via a mobile hotspot to test.

4. Check the Status Page: You can view the live status of all specific services (like API, Drawings, or Exports) at status.onshape.com.

If the issue persists for more than 15 minutes, it is best to submit a support ticket, as your specific account “shard” (the specific server cluster your data lives on) might be experiencing a localized issue.