This is a common and frustrating generic error message on IRCTC. Since it is currently around 3:30 PM IST, you are outside the nightly maintenance window (11:45 PM – 12:20 AM) and the peak Tatkal rush hours, which means the issue is likely a specific connectivity or payment gateway glitch rather than a total server overload.
Here are the quickest ways to troubleshoot this right now:
1. Switch Platforms (Most Effective)
If you are on the App (IRCTC Rail Connect): Immediately switch to a desktop or mobile browser (irctc.co.in). The app often glitches while the website remains stable.
If you are on the Website: Try using “Incognito Mode” or a different browser (e.g., switch from Chrome to Firefox).
2. Change Your Payment Method
This error often occurs during the “handshake” between IRCTC and the bank, not IRCTC itself.
Avoid: Netbanking can sometimes be slower to verify.
Try: UPI (via QR code) is currently the fastest and most reliable method on IRCTC because it bypasses several redirection steps.
Alternative: If you have the IRCTC iPay option selected, try choosing “Multiple Payment Service” -> “PhonePe” or “Paytm” directly instead.
Also Read : myticket.de Login
3. Check for a “Ghost” Transaction
If money was deducted but the ticket wasn’t booked: Do not panic.
Log in and go to My Account > My Transactions > Failed Transaction History.
If the status is “Failed,” the amount will automatically be refunded (usually within 3-4 working days, often sooner for UPI).
4. Clear Cache (If using the App)
If you are stuck in a loop on the Android/iOS app:
Close the app completely.
Long press the App Icon > App Info > Storage > Clear Cache.
Restart the app and log in again.
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