The “IRCTC Aadhaar Authentication Error” usually occurs when the details you provide to IRCTC (for either your user profile or a Master List passenger) do not exactly match the details registered with UIDAI (Aadhaar).
The most common error message is:
“Name Provided does not match with Aadhaar”
Here is a step-by-step guide to troubleshooting and fixing this error:
1. The Critical Mismatch Check (Name, DOB, Gender)
The primary reason for failure is a character-for-character mismatch between the IRCTC profile and the Aadhaar record.
Action:
Go to your IRCTC Profile and review your Name, Date of Birth (DOB), and Gender fields.
Correction:
- Ensure the details in your IRCTC profile exactly match what is printed on your Aadhaar card.
- Name: Check for extra spaces, initials, or differences in spelling. For example, if your Aadhaar has a full middle name, your IRCTC profile should too
- Date of Birth: The format (DD-MM-YYYY) must be identical
- Gender: Ensure it is marked correctly.
- Ensure the details in your IRCTC profile exactly match what is printed on your Aadhaar card.
2. Update Your IRCTC Profile
If you find a mismatch in Step 1, you must update your IRCTC profile first, then re-attempt the Aadhaar verification.
- Log in to the IRCTC website or Rail Connect App.
- Navigate to My Account $\to$ My Profile $\to$ Update/Edit Profile.
- Correct the Name, DOB, or Gender fields to perfectly match your Aadhaar card.
- Save/Update Profile (You might have to re-enter your password to save changes).
- Log out and log back in to ensure the changes are reflected.
- Now, try the Authenticate User process again.
3. Check for OTP and Technical Issues
If the details match exactly, but the authentication still fails, try these technical fixes:
| Issue | Quick Fix |
| “Daily Limit Exceeded” | Aadhaar authentication is limited per day. Wait 24 hours and try again (ideally after 11:30 AM, outside of the Tatkal rush). |
| OTP Never Received | Check your mobile number linked to Aadhaar is correct. Ensure your phone’s date and time are set to Automatic/Network-provided. Incorrect phone time can interfere with OTP delivery. |
| “Unable to Process” / General Error | Try the IRCTC website on a desktop/laptop instead of the mobile app. Many users report the web version being more stable for authentication. |
| Aadhaar Already Linked | If the error states your Aadhaar is already linked but you don’t know the ID, you must contact IRCTC Customer Care to unlink it from the old ID before you can link it to your current account. |
4. Special Workaround (for Authentication Limit)
Some users have reported success bypassing the “Daily Limit Exceeded” error by using a third-party partner app like RedRail/RailOne (an authorized IRCTC partner).
- Use the partner app to sign into your IRCTC account.
- Navigate to the Profile or Add Aadhaar section within that partner app.
- Authenticate your Aadhaar through the partner app’s interface.
- If successful, this status should immediately reflect in your official IRCTC account.
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