If the Instacart is not working, Restart the App. Force-close the Instacart app completely and then reopen it. This simple step can resolve many temporary glitches.
If the Instacart app is not working, it can be a frustrating experience, whether you’re a customer trying to place an order or a shopper trying to fulfill one. Here’s a breakdown of what to do, starting with how to check if there’s a wider outage.
🔧 Quick Fix Checklist
1. Is Instacart Down? Check the Current Status
Before you start troubleshooting your own device, it’s a good idea to check if Instacart is experiencing a system-wide outage. This is often the case when a large number of users are reporting similar problems.
Official Instacart Channels:
- Check Instacart’s social media accounts (like their Twitter or X page) for any official announcements about outages. They will often post updates there.
Third-Party Status Websites:
- Websites like IsDown or Downdetector track user reports of outages for various online services. A quick search for “Is Instacart down?” on one of these sites can give you real-time information. As of now, Instacart is operational, but there have been reports of intermittent issues affecting the shopper app.
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2. General Troubleshooting for When the App Isn’t Working
If Instacart’s services are confirmed to be operational, the problem is likely on your end. Here are the most common and effective fixes:
For All Users (Customers and Shoppers)
Restart the App:
- Force-close the Instacart app completely and then reopen it. This simple step can resolve many temporary glitches.
Check Your Internet Connection:
- Make sure you are connected to a strong and stable Wi-Fi or cellular network. Instacart requires a reliable connection to function properly.
Restart Your Device:
- Turn your phone or tablet off and on again. This can clear any background processes or memory issues that are causing the app to malfunction.
Update the App:
- Go to your device’s app store (Google Play Store or Apple App Store) and check for any pending updates for the Instacart app. An outdated version can lead to compatibility issues.
Clear the App’s Cache:
- Over time, the app’s cache can become corrupted and cause performance issues.
- On Android: Go to Settings > Apps > Instacart > Storage > Clear Cache.
- On iPhone: There is no “clear cache” button, so you’ll have to offload or delete and reinstall the app (see below).
- Over time, the app’s cache can become corrupted and cause performance issues.
Reinstall the App:
- If all else fails, delete the Instacart app from your device and then download and install a fresh copy from the app store. This ensures you have a clean installation without any corrupted files.
For Shoppers Experiencing Issues
“No Batches” or “Something Went Wrong” Error:
- If you are a shopper and you are not seeing any batches or are getting a generic error message, it could be due to a bug in the app. Try the troubleshooting steps above. It can also indicate that there is a low volume of orders in your area.
Login Issues:
- If you are unable to log in, make sure you are using the correct credentials. If you have forgotten your password, use the “Forgot Password” link on the login screen.
When to Contact Instacart Support
If you have tried all of the above and the app is still not working, it may be time to contact Instacart’s customer support. They can check if there are any issues with your specific account or if there’s a localized problem that hasn’t been widely reported. You can often find a “Contact Support” option within the app itself or on the Instacart website.
Contact Instacart Support:
In the App: Go to Help > Contact Us
Website: https://www.instacart.com/help
Or call: 1-888-246-7822
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