Income Tax Login Page Not Working India | How to Fix

The Income Tax login page in India may not work properly due to several common reasons such as website overload, browser compatibility issues, or technical glitches on the portal.

Here are steps to resolve or work around these problems:

1. Use Supported Browsers:

   • The Income Tax Department recommends using updated versions of browsers like Microsoft Edge (version 88 or above), Google Chrome (88+), Mozilla Firefox (86+), or Opera (66+).

2. Clear Browser Cache and Cookies:

   • Sometimes cached files or cookies cause loading issues. Clearing them can improve performance.

3. Use a High-Speed Wired Internet Connection:

   • A stable, low-latency Ethernet connection is preferable to avoid connectivity lag during login or filing.

4. Try Different Browsers or Devices:

   • Switching browsers or using another device may help bypass temporary compatibility or cache issues.

5. Avoid Peak Traffic Times:

   • On deadlines, the server experiences overload from many users logging in simultaneously. Trying at off-peak hours might result in smoother access.

6. Update Operating System:

   • Using supported and updated OS versions like Windows 7 or later, Linux, or Mac OS is advised.

7. Contact Helpdesk If Issues Persist:

   • For unresolved technical problems, taxpayers can email orm@cpc.incometax.gov.in with details (PAN, mobile number, screenshot of error) or call 1800-103-4215 for support.

8. Check Official Announcements:

   • The department sometimes announces maintenance or downtime periods; check incometax.gov.in and official social media for updates.

Many users face slow or unresponsive login during the high-traffic ITR filing period, leading to complaints. The department recommends patience and troubleshooting as above to mitigate these issues

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Steps to recover your Income Tax login credentials

To recover your Income Tax login credentials in India, follow these steps:

1. Go to the Income Tax e-Filing portal: Visit the official portal at incometaxindiaefiling.gov.in.

2. Click on the Login button: Enter your User ID (usually your PAN number) and click Continue.

3. Click “Forgot Password”: This option appears on the login page below the password field.

4. Choose your recovery method:

   • Using Aadhaar OTP: If your PAN is linked to Aadhaar and your mobile number is registered with Aadhaar, you can receive an OTP on your Aadhaar-registered mobile phone.

   • Using e-Filing OTP: OTPs are sent to your registered email and mobile number linked to your income tax account.

   • Answer Secret Questions: If you had set secret questions while registering, answer them to reset the password.

   • Upload Digital Signature Certificate (DSC): If you have a DSC, you can use it to reset your password.

5. Complete the verification: Enter the OTP(s) received or answer the secret questions as per your chosen method.

6. Set a new password: After successful verification, create and confirm a new password.

7. Submit and login: You’ll see a confirmation message with a Transaction ID. Use the new password to log in to your account.

Additional tips:

• Ensure your mobile number and email ID linked to Aadhaar or the e-filing account are active to receive OTPs.

• If you do not receive OTPs, use the “Resend OTP” option and check spam or promotional folders in email.

• Keep the Transaction ID safe for future reference.

If you continue to face issues, contact the Income Tax helpdesk at 1800-103-0025 for assistance.

This methodical process covers multiple secure ways to recover your Income Tax login credentials efficiently.