Imperial nationsbenefits com Login: Your Over-the-Counter Benefit – Imperial Health Plan
As an Imperial Health Plan of California (HMO) (HMO SNP) member, you are eligible to get over the counter (OTC) items delivered to your home at no cost.
• You do not need a prescription to receive products in this program.
• You can place multiple orders per quarter.
• Unused balances DO NOT carry over from quarter to quarter.
Items usually arrive within seven (7) to ten (10) business days from the date your order is received and verified.
Ways to place your order:
1. Visit shopping.drugsourceinc.com/imperial
Your web portal is available 24/7 and is the best way to see all available items (including new products). You can place your order, track your shipments, and view your available benefit amount by logging in with your member ID number located on your Imperial Health Plan member ID Card and your date of birth.
2. Order by phone
a) Review the items located is this catalog and select what you want.
b) Call 1 (877) 777-9470 TTY 711, to place your order. Our customer service representatives are available to take your order Monday through Friday, 8:30am to 10pm Central Time.
3. Order by mail or fax
a) Review the items located is this catalog and complete the order form. When you are finished, you may fax the completed order form to 1 (847) 258-1913 or mail to:
PO Box 1366
Elk Grove Village, IL 60009-1366
If you have questions about your OTC benefit or OTC orders, call 1 (877) 777-9470.
If you have other questions regarding other plan benefits, call 1 (800) 838-8271 or 1 (800) 708-5976.
Over-the-Counter Catalog PDF
If a product can be used either to treat a medical condition or for a general health purpose, it is considered a dual-purpose item. For example, vitamins are considered dual-purpose items. We recommend you talk to your doctor before ordering or using a dual-purpose product. Do not order a dual-purpose product if your doctor doesn’t recommend it.
On this order form, dual-purpose products are marked with plus sign (+). Some items may be covered under Medicare Part B or Part D. For example, rolled gauze may be covered under Part B when used as prescribed for covering or dressing a surgical wound. In the catalog, these items are marked with two plus signs (++).
When an item is covered by Part B or Part D due to particular circumstances, you would not use your OTC benefit to obtain the item because it is Medicare-covered in those circumstances, and not part of the supplemental OTC benefit. (For instance, you should make sure that any OTC listed items are covered by Part B or Part D, then you would not use your OTC benefits.)