After submitting your online application (KYC, Aadhar e-Sign, and documents), the activation is typically an automated process handled by IIFL.
The process depends on your current situation:
1. Activating a New IIFL Account
After submitting your online application (KYC, Aadhar e-Sign, and documents), the activation is typically an automated process handled by IIFL.
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Timeline: Account activation usually takes about 24 hours after your application is successfully processed and approved.
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Confirmation: You will receive your login credentials and an account activation status notification via your registered email address, mobile number (SMS), and often WhatsApp.
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Next Step: Once you receive the credentials, you can log in to the IIFL Markets App or the web platform to set your password/MPIN and begin trading.
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2. Reactivating a Dormant/Inactive IIFL Account
If your account hasn’t been used for a long period (usually over 12 or 24 months), the exchange norms may mark it as dormant.
You can usually reactivate a dormant account online through the IIFL platform:
A. Through the IIFL Markets App
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Log in to the IIFL Markets App.
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Go to the Hamburger Menu (usually three lines).
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Tap on your Client code or Profile.
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Look for View/edit detail or Personal detail.
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Fill in any missing details and ensure all your contact/KYC details are up-to-date.
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Submit the FATCA declaration (if prompted).
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Log out and Log back in. You may receive an option like ‘Allow consent’ to confirm the reactivation.
B. Through the TTWeb Platform (Website)
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Log in to the IIFL trading website (
https://markets.iiflcapital.com/home). -
Click the dropdown arrow on the top right corner.
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Go to Profile > Personal Details.
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Verify/update any missing or incorrect profile details.
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Select ‘Allow consent and submit’ (if prompted) and submit the FATCA declaration.
C. Processing Time for Dormant Accounts
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Once you successfully confirm the details, IIFL typically advises that you will be able to place orders after 72 hours (3 business days).
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For cases requiring extensive KYC updates or form submissions, the process can take 2 to 5 working days.
If you are facing an issue like a “Frozen” account or are stuck in the activation process, the fastest way to resolve it is to contact IIFL customer support directly.
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